Greater Toledo Community Foundation · 1 day ago
Donor Relations Advisor
Toledo, OH
Full-time
Hybrid
Mid Level
3+ years expThe Greater Toledo Community Foundation is a leading philanthropic institution serving northwest Ohio and southeast Michigan, dedicated to community investment and impact. They are seeking a skilled Donor Relations Advisor to manage donor stewardship and legacy engagement strategies, ensuring fundholders have meaningful experiences and understand the impact of their charitable giving.
Non-profit Organizations
No H1B
Responsibilities
Manage a portfolio of approximately 200 active fundholders focusing on stewardship and engagement
Serve as the primary lead for donor acknowledgments, recognition, and ongoing engagement activities
Ensure fundholders feel informed, valued, and connected to the Foundation’s mission and impact
Implement and manage a comprehensive stewardship framework, including touchpoint cadence, acknowledgments, impact reporting, and milestone recognition
Oversee donor surveys, feedback collection, and service recovery efforts to address concerns and improve donor experience
Establish stewardship best practices and documentation to ensure consistency across the department
Lead the management of the Foundation’s Legacy Society
Coordinate recognition, communications, and event invitations for legacy donors
Track planned giving intentions, documentation, and status changes in partnership with Senior Advisors and the Vice President
Support smooth donor transitions between active fundraising, stewardship, and legacy phases
Develop and manage a pipeline of donor-facing impact reports, stories, and updates
Ensure stewardship communications reflect donor intent and demonstrate community impact
Maintain stewardship dashboards and performance metrics, including retention, satisfaction, and legacy growth
Qualification
Required
Bachelor's degree or equivalent professional experience
Minimum 3-5 years of experience in donor relations, stewardship, or nonprofit development
Strong capacity to build trust and communicate thoughtfully with high-net-worth individuals and families
Exceptional written communication, project management, and attention to detail
Comfortable in a visible, external-facing role with frequent event participation and community engagements
Strong relational intelligence with the ability to build trust and read donor cues
Warm, confident service mindset with the ability to set clear expectations and handle sensitive conversations with discretion
Exceptional written communication skills, with the ability to translate complex information into clear, donor-friendly language
Strong judgment and pattern recognition to identify engagement shifts, legacy signals, and appropriate escalation points
Highly organized and detail-oriented, with comfort managing a large portfolio and maintaining accurate CRM documentation
Authorization to work within the United States without sponsorship
Preferred
Knowledge of local philanthropic landscape and key community stakeholders and donors
Benefits
Comprehensive benefits package including medical, dental, and vision insurance
403(b) retirement plan with 5% employer match
Life and disability insurance
Generous paid time off, starting at three (3) weeks annually
Sick leave and generous paid holidays
Company
Greater Toledo Community Foundation
Greater Toledo Community Foundation is a public charity founded by locals to improve the standard of living.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Keith Burwell
President/CEO
Kim Cryan
Chief Financial Officer
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