Customer Service Rep II jobs in United States
cer-icon
Apply on Employer Site
company-logo

University of Rochester · 4 hours ago

Customer Service Rep II

positionRochester, New York Metropolitan Area
timeFull-time
remoteOnsite
seniorityEntry Level
money$17.43/hr - $24.40/hr
date1+ years exp

The University of Rochester is committed to fostering an inclusive and welcoming culture. They are seeking a Customer Service Representative II to provide timely responses to customer inquiries and assist patrons over the phone and through email.

Health CareMedicalUniversities
check
H1B Sponsor Likelynote

Responsibilities

Provides timely responses to customer inquiries by telephone, email or website, or inbound/outbound service center, consistent with service and quality standards
Processes customer orders, bills and accounts, and applications for service, maintenance and termination
Troubleshoots and resolves customer complaints
Works within established procedures with a moderate degree of supervision
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
Assists patrons over the phone and through email
Ensures transactions are entered promptly and accurately for accounting
Enters customer data information
Performs radio calls to assist with customer concerns
Provides clear lines of communication between management, office staff, and field staff
Tracks and logs data, such as jobs dispatched
Provides information to internal and external customers in regards to assigned area
May monitors premises using CCTV and Remote Access Control
Other duties as assigned

Qualification

Customer serviceData entryCCTV monitoringCommunication skillsProblem solving

Required

High School diploma and 1 year of relevant experience required
Or equivalent combination of education and experience

Company

University of Rochester

twittertwittertwitter
Glassdoor4.0
company-logo
The University of Rochester is a private research university located in Rochester, New York.
dateFounded in 1921
location
Rochester, New York, USA
people-size10001+ employees
web-link
https://www.urmc.rochester.edu

H1B Sponsorship

University of Rochester has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (126)
2023 (130)
2022 (106)
2021 (100)
2020 (92)

Funding

Current Stage
Late Stage
Total Funding
$20.43M
Key Investors
National Science FoundationUnitedHealthcareSociety to Improve Diagnosis in Medicine
2023-09-25Grant· $18M
2023-07-26Grant· $0.07M
2022-09-20Grant· $0.05M

Leadership Team

leader-logo
David Linehan
Chief Executive Officer
linkedin

Recent News

BioSpace
Indivumed and University of Rochester Medical Center expand collaboration for patient-centric discovery of novel therapeutics
2025-12-10
thefly.com
GE HealthCare, URMC announce care alliance
2025-12-04
PharmiWeb
University of Rochester Medical Center and GE HealthCare form seven-year Care Alliance to build advanced capabilities across system
2025-12-03
Company data provided by crunchbase