Nelson Mullins Riley & Scarborough · 14 hours ago
Help Desk Analyst
Columbia, SC
Full-time
Hybrid
Entry Level
1+ years expNelson Mullins is seeking a Help Desk Analyst to provide basic to advanced technical support to Firm personnel. This role involves diagnosing issues, troubleshooting, and resolving a wide range of computer, software, and system-related problems while maintaining clear communication with users.
AdviceConsultingProfessional Services
Responsibilities
Provide timely and professional technical support via phone, email, and in person when available
Independently research, diagnose, troubleshoot, and resolve a broad range of hardware, software, and application-related issues, with appropriate escalation as needed
Provide day-to-day support for Microsoft Windows, Microsoft 365 applications (including Outlook and Word), and Firm-approved legal and business software
Accurately log, track, and manage all Help Desk requests in ServiceNow to ensure proper documentation and timely resolution
Maintain clear and consistent communication with users throughout the lifecycle of each request, and set expectations and provide status updates
Serve as a liaison between Firm personnel and internal IT teams or external vendors to coordinate resolution of more complex technical issues
Perform basic maintenance and problem management for Firm-issued desktops and laptops
Troubleshoot recurring issues and assist with application-related projects such as testing, rollouts, and user support initiatives
Adhere to Firm policies, technology standards, and applicable laws and regulations, particularly when handling sensitive or confidential information
Occasional travel of up to 10% may be required to support Firm technology needs, and participation in a weekend on-call rotation is expected within the first year of employment
Qualification
Required
Provide basic to advanced technical support to Firm personnel
Communicate effectively with users
Partner with internal teams
Diagnose issues and troubleshoot a wide range of computer, software, and system-related problems
Customer-focused and detail-oriented
Handle both routine requests and complex technical challenges in a fast-paced environment
Serve as the primary point of contact for Firm personnel
Provide timely and professional technical support via phone, email, and in person
Independently research, diagnose, troubleshoot, and resolve a broad range of hardware, software, and application-related issues
Log, track, and manage all Help Desk requests in ServiceNow
Maintain clear and consistent communication with users throughout the lifecycle of each request
Set expectations and provide status updates
Serve as a liaison between Firm personnel and internal IT teams or external vendors
Perform basic maintenance and problem management for Firm-issued desktops and laptops
Troubleshoot recurring issues
Assist with application-related projects such as testing, rollouts, and user support initiatives
Adhere to Firm policies, technology standards, and applicable laws and regulations
Handle sensitive or confidential information
Occasional travel of up to 10% may be required
Participate in a weekend on-call rotation within the first year of employment
Demonstrate a strong customer service mindset
Possess excellent verbal and written communication skills
Ability to clearly explain technical concepts to non-technical users
High attention to detail
Strong documentation and follow-through skills
Ability to handle confidential and sensitive information with professionalism and discretion
Preferred
Experience in a help desk, service desk, or desktop support role, preferably within a law firm or legal department
Hands-on experience supporting Microsoft 365 applications and Windows 11 in an enterprise environment
Experience with MFA and SSO authentication
Experience with virtual desktop environments
Experience with VPN connectivity
Experience with mobile device support for iOS and Android
Company
Nelson Mullins Riley & Scarborough
Nelson Mullins Riley & Scarborough is a law firm that specializes in a variety of legal areas.
1001-5000 employees
H1B Sponsorship
Nelson Mullins Riley & Scarborough has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (6)
2022 (9)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
James Lehman
Managing Partner
Recent News
bloomberglaw.com
2026-01-17
2025-11-07
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