Manpower San Diego · 9 hours ago
Call Center Representative
San Diego, CA
Full-time
Onsite
Entry, Mid Level
$23.50/hr - $23.50/hr
2+ years expManpower San Diego is seeking a Client Services Associate / Customer Service Representative to support a fast-paced healthcare laboratory environment. This role focuses on high-volume call handling, customer support, and internal communication, requiring a professional and detail-oriented candidate.
Staffing & Recruiting
Responsibilities
Answer incoming calls promptly and professionally, minimizing voicemail overflow
Provide general information regarding products, testing processes, and order status updates
Route and escalate customer concerns or corrected report requests appropriately
Monitor and manage a shared Client Services inbox (Outlook), including emails and electronic faxes
Distribute faxes and requests to Client Services Associates based on assigned territories
Assign lab-created orders and portal registration requests to the appropriate teams
Assist Client Services Associates with daily administrative tasks (order entry, portal setups, CRM updates, document distribution)
Communicate cross-functionally with internal teams to ensure timely resolution and customer satisfaction
Support day-to-day requests from Client Services leadership
Answering inbound calls and responding to customer inquiries
Providing surface-level order status updates and re-sending documentation as needed
Sorting and distributing electronic faxes and emails to internal teams
Assigning orders and portal requests based on territory workflows
Supporting administrative and operational tasks when call volume allows
Qualification
Required
High School diploma required; Bachelor's degree preferred
2+ years of customer service, receptionist, or call center experience
Strong attention to detail and organizational skills
Excellent conversational and communication skills
Proficiency with Outlook and Adobe Acrobat Reader
Comfortable working onsite in a structured, fast-paced environment
Preferred
Salesforce experience (plus)
Previous experience in healthcare, laboratory, or regulated environments
Experience supporting high-volume customer service teams
Company
Manpower San Diego
Actively involved in public policy, workplace issues, and economic development.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase