iSoftStone · 4 hours ago
Senior IT Support Engineer
Los Angeles, CA
Contract
Onsite
Senior Level
$40/hr - $47/hr
5+ years expiSoftStone, Inc. is a global IT service and consulting company, and they are seeking a Senior IT Support Engineer to join their team. The role involves designing and implementing secure IT infrastructure, managing servers and networks, and providing technical support to users.
Artificial Intelligence (AI)Cloud ComputingConsultingInformation TechnologySoftware
Responsibilities
Design, implement, and maintain secure and scalable IT infrastructure
Deploy and manage server environments (physical, virtual, cloud-based)
Evaluate, configure, and install hardware components (e.g., routers, firewalls, storage devices)
Monitor, maintain, and optimize network performance (LAN/WAN, VPN, firewall, routers, switches)
Ensure network security protocols are implemented, including firewalls and intrusion detection systems (IDS)
Troubleshoot network issues and provide solutions promptly
Manage and maintain servers (Windows, Linux) and cloud platforms (AWS, Azure, Google Cloud)
Perform patch management, updates, and upgrades to systems and applications
Automate tasks through scripting (e.g., PowerShell, Python) and orchestration tools
Develop and maintain backup strategies, including regular testing of recovery processes
Implement disaster recovery plans (DRP) and business continuity solutions
Set up system and network monitoring tools (e.g., Nagios, Zabbix) to ensure uptime and performance
Conduct regular performance analysis and capacity planning
Generate reports on system performance, availability, and utilization
Implement IT security measures in accordance with industry standards (e.g., ISO 27001, NIST)
Conduct regular vulnerability assessments and security audits
Ensure compliance with data privacy and protection regulations (GDPR, HIPAA, etc.)
Provide Level 2/3 & On-site support to resolve user issues and escalate complex problems
Document systems, procedures, and best practices for operation and troubleshooting
Work with cross-functional teams to align IT infrastructure with business goals
Collaborate with vendors for procurement and support of IT hardware/software
Manage relationships with external service providers and cloud vendors
Qualification
Required
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
5+ years of experience in IT support, infrastructure, or IT operations
Advanced experience with Windows, macOS, and enterprise IT environments
Strong experience supporting Active Directory, Azure AD, and Office 365 environments
Solid understanding of networking concepts (LAN/WAN, VPN, firewalls, routing)
Experience supporting and enhancing IT infrastructure environments
Ability to troubleshoot complex technical issues and perform root cause analysis
Experience coordinating with vendors and external service providers
Ability to provide technical guidance to junior team members
Strong communication and collaboration skills
Preferred
Experience with automation or scripting (PowerShell, Python, Bash)
Familiarity with cloud infrastructure (Azure/AWS)
Familiarity with security tools and best practices
ITIL, Microsoft, or cloud certifications
Experience in multi-site or distributed IT environments
Fluency in Mandarin is preferred
Company
iSoftStone
iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation.
10001+ employees
H1B Sponsorship
iSoftStone has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (7)
2023 (7)
2022 (14)
2021 (10)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Wenjing Jiang
Regional CFO
Emily Morgan
HR Generalist/HR Business Partner
Recent News
IPV Capital
2024-05-08
Company data provided by crunchbase