Johnson & Johnson Innovative Medicine · 14 hours ago
Associate Director, CRM Operations and Account Management
Titusville, NJ
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$122K/yr - $213K/yr
7+ years expJohnson & Johnson is a leader in healthcare innovation committed to improving health outcomes. They are seeking an Associate Director, CRM Operations and Account Management to refine processes and implement new capabilities in Account Management, collaborating with various teams to enhance customer insights and operational efficiency.
Pharmaceuticals
Responsibilities
Leads design and delivery of all Key Account Management capabilities in iCONNECT and related systems. Works with business partners to define requirements, prioritize and implement
Sets Product Roadmap and leads development effort, in partnership with JJT, for all capabilities in iCONNECT and other identified systems
Key contributor to CONNEXT (Next-Gen CRM program) specifically in areas of Account Management, Customer Engagement and Territory Management
Partners with SCG and KAM leadership to develop strategy for initial deployments, ongoing adoption and continuous improvement/enhancements
Partnership and key influencer with CRM Training team and SL&D to support end-user Change Management for identified solutions
Partners across StAT to ensure effective implementation of KAM capabilities where there is impact to other tools or data/reporting platforms (e.g. Wizard, MDP, CDP, etc.) Recommends solutions and establishes consensus across teams, including JJT
Coordinate with FEDO and Customer Master teams to improve account data quality and territory alignment processes for Key Account teams. Identify other data quality best practices and implement with these teams, leveraging mature demand-generation processes where possible
Develops partnership with JJT counterparts to ensure timely delivery of system changes with high attention to quality and user experience. Sets priorities to align with organization’s priorities and strategic roadmap
Liaison with key partners to obtain deep understanding of all KAM initiatives and goals, to coordinate solutions across the enterprise
Manage partnership with key vendors (e.g. Veeva, Salesforce) to obtain subject matter expertise to available capabilities, with knowledge of and impact to product roadmaps. Manage relationships with consultant partners involved with KAM strategy and/or execution
Provide reports/data extracts on ad hoc basis, or assists teams in interpreting CRM data used in other reporting
Potential to supervise one direct report (M1) and/or one business analyst (may be a contractor.)
Oversee CRM Operational processes and Training programs, with support from vendor partners
Qualification
Required
A minimum of a Bachelor's Degree is required
At least 7 years of experience, with 5 years of pharmaceutical industry experience required
Experience with CRM systems and solutions is required
Deep knowledge of industry CRM solutions
Knowledge of key account management processes, such as cross-team collaboration and account planning
Experience in managing data and reporting requirements
Experience gathering requirements from user communities and translating to solutions
Expertise in designing and delivering training and change management to drive adoption with new solutions
Ability to learn and apply industry trends/domains and end user needs
Demonstrated ability to influence in a large and matrixed organization required
Experience in managing a backlog/release plan, assigning priority and executing with high quality and efficiency
Excellent communication and training skills required
Preferred
Coaching
Collaborating
Developing Others
Efficiency Analysis
Inclusive Leadership
Leadership
Managing Managers
Marketing Integration
Market Savvy
Operations Management
Process Optimization
Sales
Sales Enablement
Sales Support
Solutions Selling
Strategic Thinking
System Integration
Benefits
Medical
Dental
Vision
Life insurance
Short- and long-term disability
Business accident insurance
Group legal insurance
Company’s consolidated retirement plan (pension)
Savings plan (401(k))
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours
Company
Johnson & Johnson Innovative Medicine
Johnson and Johnson Innovative Medicine focuses on developing medical solutions for some of the challenging diseases and medical conditions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Molly Perkins
VP, Head of Cell & Genetic Medicines Discovery
Recent News
2025-08-14
Company data provided by crunchbase