Customer Marketing Manager jobs in United States
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Synthesia · 20 hours ago

Customer Marketing Manager

positionUtica-Rome Area
timeFull-time
remoteOnsite
senioritySenior Level
date6+ years exp

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. As a Customer Marketing Manager, you will be responsible for engaging and amplifying customers across the US market, building trusted relationships and designing impactful customer engagement programs.

Artificial Intelligence (AI)Content CreatorsFoundational AIGenerative AISoftwareVideoVideo Editing

Responsibilities

Own customer marketing engagements across the US, serving as the primary point of contact for customer advocacy, storytelling, and engagement
Build and maintain trusted relationships with senior customer stakeholders, champions, and executives across our most strategic US accounts
Design and execute high-touch customer engagement programs, including executive roundtables, advisory boards, customer communities, and invite-only experiences
Identify and develop compelling customer stories, and bring them to life through content, video, thought leadership, events, speaking opportunities, and field marketing programs
Partner closely with Sales, Customer Success, Field Marketing, and the Customer Marketing Manager in EMEA to integrate customers into campaigns, launches, events, and account-based initiatives
Act as a strong internal voice for the customer, bringing insights and feedback into Marketing, Product, and GTM teams
Track and communicate the impact of US customer marketing efforts, including engagement, advocacy, pipeline influence, retention, and expansion

Qualification

Customer marketingB2B SaaS experienceRelationship buildingStorytellingCross-functional collaborationExecution-oriented mindsetGlobal environment experience

Required

6+ years of experience in customer marketing, advocacy, field marketing, or related roles within B2B SaaS
A strong track record building relationships with strategic or enterprise customers and translating those relationships into impactful engagement and advocacy
Excellent storytelling instincts, with experience developing customer narratives across written content, video, events, and executive-level moments
Exceptional relationship-building skills, with confidence engaging senior customer stakeholders and collaborating cross-functionally with Sales, Customer Success, Product, and Marketing
Experience working in a global or multi-region environment, with the ability to align closely with peers while executing locally
A hands-on, execution-oriented mindset — you're comfortable designing bespoke programs, managing details, and scaling what works
Based in the US, with willingness to travel as needed

Company

Synthesia

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Synthesia is an AI video platform that enables users to create videos from text using advanced AI avatars and voiceovers.
dateFounded in 2017
location
London, England, GBR
people-size501-1000 employees
web-link
http://www.synthesia.io

Funding

Current Stage
Late Stage
Total Funding
$536.6M
Key Investors
Google VenturesAdobe VenturesNew Enterprise Associates
2025-10-29Series Unknown· $200M
2025-04-08Series Unknown
2025-01-15Series D· $180M

Leadership Team

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Victor Riparbelli
CEO & Co-founder
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Lourdes Agapito
Co-Founder
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