HCLTech · 9 hours ago
Senior Service Delivery Manager
California, United States
Full-time
Onsite
Senior Level
$116K/yr - $189K/yrHCLTech is seeking a dynamic and experienced Senior Service Delivery Manager with deep expertise in cloud technologies and agile delivery models. The ideal candidate will lead service delivery operations across cloud platforms, drive continuous improvement, and manage squad-based P&L responsibilities.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Hiring Manager
Manasi Behera
Responsibilities
Lead and manage cross-functional delivery teams to ensure high-quality service outcomes
Oversee Service Delivery & Operations Management across cloud platforms
Define and maintain SLAs, OLAs, and KPIs for cloud services
Collaborate with Engineering, DevOps, Security, and other teams to optimize performance and reliability
Drive continuous improvement initiatives to enhance service quality and operational efficiency
Manage escalations and high-pressure situations with effective problem-solving and decision-making
Ensure effective communication and stakeholder engagement across all levels
Own and manage Squad-based P&L , ensuring financial accountability and resource optimization
Qualification
Required
Proven expertise in at least two cloud platforms: AWS, Azure, or GCP
Strong understanding of cloud security, compliance, and cost optimization strategies
Experience with Agile delivery models and Agile Service Management tools such as Jira
Knowledge of DevOps practices, automation, and CI/CD pipelines
Excellent leadership, analytical, and organizational skills
Strong verbal and written communication abilities
Preferred
Certifications in AWS, Azure, or GCP
Experience in managing hybrid cloud environments
Familiarity with ITIL or other service management frameworks
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
Founded in 1976
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
Deccan Chronicle
2026-01-25
Hindu Business Line
2026-01-24
Company data provided by crunchbase