LivePerson · 14 hours ago
Solutions Engineer II
United States
Full-time
Remote
Mid Level
$91K/yr - $124K/yr
3+ years expLivePerson is a leader in trusted enterprise conversational AI and digital transformation, providing innovative solutions for leading brands. The Solutions Engineer II role involves the technical delivery of LivePerson solutions, ensuring customer satisfaction, and managing technical assets while serving as a subject-matter expert.
Agentic AIArtificial Intelligence (AI)Business IntelligenceCustomer ServiceInternetSoftware
Responsibilities
Develop best-practice configurations and solution designs that meet the technical requirements of each customer’s program or deployment
Set up, develop, configure, and test all technical assets according to project scope and timelines. Includes responsibility for LE Tag and taglet code development
Collaborate with LivePerson Product and R&D teams to build feature extensions that support brand and customer needs
Identify relevant use cases and business needs for LivePerson capabilities, and successfully deploy these enhancements into customer accounts
Serve as a subject-matter expert (SME) across the full suite of LivePerson solutions, features, and technical offerings
Act as a trusted advisor by guiding customers on how to apply LivePerson technical solutions to achieve their business objectives
Manage customer technical assets (APIs, integrations, widgets, code), while continuously expanding and introducing new technical solutions to drive adoption, usage, and value
Maintain high levels of customer satisfaction and responsiveness, improving sentiment, reducing attrition, and increasing referenceability
Support and lead activities that advance key strategic initiatives through strong technical and solutions leadership
Continuously optimize and share best practices and lessons learned to improve program efficiency and outcomes through technical solutions
Assist LivePerson partners by providing technical enablement, ensuring they can successfully develop and deploy LivePerson solutions. Act as an SME to drive partner success
Qualification
Required
BS or BA degree, MBA preferred, or equivalent experience
3+ years managing the SaaS software solutions within Enterprise client organizations
Experience with frontend or backend development is a plus
Benefits
Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.
Wellness Resources: Access to wellbeing resources and programs including our EAP plan.
Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.
401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)
HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis
Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
Development: Access to internal professional development resources.
Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
Paid Public Holidays.
Generous Parental Leave Policy: Including maternity/paternity support and fertility services.
Remote-First Model: This role is fully remote (), offering excellent work-life balance and flexibility.
Company
LivePerson
LivePerson provides real-time intelligent customer engagement solutions that help companies enhance the relationship with their customers.
501-1000 employees
H1B Sponsorship
LivePerson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (23)
2023 (25)
2022 (72)
2021 (57)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$258.9MKey Investors
Lynrock Lake LPDellDawntreader Ventures
2025-08-11Post Ipo Debt· $115M
2024-05-13Post Ipo Debt· $100M
2012-06-28Post Ipo Equity· $2.3M
Leadership Team
John Sabino
Chief Executive Officer
Robert LoCascio
Founder & CEO
Recent News
2025-12-19
2025-11-18
2025-11-11
Company data provided by crunchbase