Contract Services · 9 hours ago
Account Manager
Brea, CA
Full-time
Onsite
Entry, Mid Level
$65K/yr - $70K/yr
2+ years expContract Services Group, Inc is seeking a Hospitality Account Manager to oversee client communications and ensure their needs are met. The role involves managing team schedules, training staff, and maintaining high service standards while addressing client concerns promptly.
Media and EntertainmentNon ProfitTraining
Responsibilities
Communicate with clients to ensure that all of their needs are understood and addressed
Collaborate with various internal departments to ensure that client requests are fulfilled
Resolve all client complaints/concerns in a timely manner
Provide 10 out of 10 services to our clients and business partners
Must work in a prompt and professional manner
Hire and train team members
Ensure all jobs are completed on time each day
Schedule special project work for team members
Create weekly schedules
Must understand account budgets so as to manage daily timekeeping/budge reports
Train all team members in safety programs
Train all team members in inspection and quality control procedures
Make sure all reports are done correctly, neatly, and in a detailed manner
Follow all CSG safety procedures
Follow up on any additional work required by the Vice President
Work a minimum of 40 hours a week providing these services and basics of this job
Be available at all times to your staff and clients should any concerns arise
Be an Account Manager who has excellent leadership qualities and motivates others in an optimistic manner
Qualification
Required
Must have a minimum of 2+ years' leadership experience in hospitality industry (both front and back of house)
Must have excellent verbal and written communication skills
Must have strong organizational skills and attention to detail
Must attend all required supervisor/leadership meetings
Must have experience with timekeeping/budgeting reports
Must be available to work weekends and be flexible with their schedule
Maintain a driving record that meets the minimum requirements of CSG Risk Management
Must have knowledge of Cal-OSHA regulations
Must have knowledge of standard methods, practices, tools and equipment of the janitorial cleaning industry
Ability to follow instructions
Must be able to pass and complete a background check
Willing to learn and use CSG's internal applications such as Workwave and Winteam
Ability to operate and use janitorial tools, equipment, and cleaning chemicals
Ability to handle heavy equipment and machinery and be able to stand for long periods of time
Be able to work in internal/external environments
Must be able to perform physical activities such as lifting, walking, stooping, handling and moving objects up to 50 lbs
Preferred
Bilingual preferred
Company
Contract Services
Contract Services is a non-profit organization that offers rosters, training, national wide transportation, and teacher services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Gross
Chief Executive Officer
Jeremy McDowell
Chief Financial Officer
Company data provided by crunchbase