Linnworks · 15 hours ago
Senior Strategic Client Partner
United States
Full-time
Remote
Mid, Senior Level
4+ years expLinnworks is the global leader in the eCommerce automation sector, focused on providing clients with top-quality post-sale product and business services. The Senior Strategic Client Partner will serve as a single point of contact for larger clients, ensuring their success and fostering strategic partnerships.
E-CommerceSoftware
Responsibilities
Establishing and maintaining solid business relationships within the client's organisation
Acting as the single point of contact for Linnworks’ larger and VIP clients
Conducting regular health checks to create account plans to deliver customer growth and value
Providing contextual advice on the best solution usage and execution
Proactively monitoring the platform to mitigate risks and increase performance and ROI
Delivering insightful, accurate, and detailed reports for the client
Monitoring, tracking, and evaluating performance
Supporting and delivering Linnworks Masterclass Follow-ups
Connecting with clients early in their Linnworks journey to ensure the First Value Journey is achieved
Partner closely with external agency partners that onboard and service new clients, acting as a strategic liaison to ensure successful delivery and long-term value
Maintain strong, trusted relationships with both agencies and end clients
Provide strategic guidance, enablement, and best-practice support to agency partners to drive consistent, high-quality client outcomes
Monitor client health, adoption, and value realization across agency-led accounts, identifying risks and opportunities early
Collaborate cross-functionally with Sales and Product to align agency-delivered experiences with customer expectations and company standards
Serve as an escalation and problem-solving partner when agency-managed engagements require additional support or intervention
Customer advocacy - acting as the link between the customer and the product. Providing feedback to the Product Team regarding customer experience
Providing advice and assistance to the Sales teams during contract renewal/upsell to help maximise the Lifetime Value (LTV) of clients
Working with the Support team to understand and analyze client-facing issues, allowing them to be efficiently resolved
Providing the Engineering team with clear examples when investigating new functional requirements
Working with other teams to troubleshoot issues, allowing them to be efficiently resolved
Tasks to include, but not exclusive to: dispute management, problem resolution, maintaining customer records, providing upsell/cross-sell opportunities for the account Management team, and accurate churn reporting
Continuously developing your own personal and professional skills
Participating in the review cycles to receive and provide helpful feedback
Qualification
Required
4+ years of experience in a CSM or similar role at a technology or SAAS company handling large, high-value customers
3+ years of experience in e-commerce, logistics, ERP, or similar preferred
Proven track record in developing relationships at senior levels with customers that drive measurable results
Experience managing agency, partner, or multi-client account models, including indirect customer relationships, is highly desirable
Excellent written and verbal communication skills
Client relationship building skills
Demonstrable ability to manage multiple, complex workstreams at the same time
Ability to work effectively as part of a team with shared objectives and on one's own initiative
Excellent time management, particularly the ability to effectively prioritize and execute tasks
Strategic thinking skills: the ability to take both short-term and long-term business objectives and execute on a tactical plan to achieve
Customer-centric, seeking to understand and advocate for the customers' needs and bridging their requirements with our internal teams to deliver valued solutions
Passion for eCommerce
Knowledge of how to handle customer relations
Industry knowledge: understanding of the e-commerce industry
Benefits
Generous Medical, Dental, and Vision Insurance
20 days of annual PTO, 14 Sick Days, and 10 Holidays, plus additional days for tenured service
Short-term and Long Term Disability benefits
Traditional and ROTH 401K options with company contribution
Home Office Stipend
Learning & Development platform
Referral Bonus
Paid Volunteer Days
Company
Linnworks
Linnworks connects, manages and automates commerce operations ensuring your business systems are seamlessly connected.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Marlin Equity Partners
2021-09-29Private Equity
2021-09-29Acquired
Leadership Team
Jon Bahl
Chief Executive Officer
Fedor Dzjuba
Good luck charm
Recent News
Retail Insight Network
2026-01-22
Company data provided by crunchbase