COCM · 1 day ago
Resident Assistant (Morgan View at Morgan State University)
Baltimore, MD
Internship
Onsite
Intern
$15/hr - $15/hrCapstone On-Campus Management (COCM) is focused on managing housing communities affiliated with universities. The Resident Assistant position provides administrative assistance with Residence Life and emergency services, while promoting community development and ensuring safety and security within the housing community.
Management Consulting
Responsibilities
Notify supervisor of roommate conflicts immediately and assist with roommate mediation sessions/contracts
Be available to residents and maintain a high level of visibility in the buildings and community
Serve as a resource and referral person regarding campus resources
Encourage residents to take responsibility for incidents and events in the community
Maintain a positive building community through open communication and programming
Respond and report behavior that is inappropriate
Interpret and enforce community and campus regulations and policies
Learn and implement building-wide emergency response procedures
Complete and submit Incident Reports following each duty shift
Respond to situations needing attention
Observe residents who identify emotional, relationship, psychological, academic or social problems
Intervene appropriately or report as needed
Coordinate and complete social or educational programs once a month which follow programming curriculum
Encourage and involve residents to develop and implement programs
Complete and submit a Program Proposal and advertise for program by given deadline
Evaluate and complete Program Evaluation within 24 hours of program completion
Assist with room condition assessments prior to move-in and after move-out each semester
Assist with the opening and closing of the buildings
Assist in summer turn responsibilities and inspections, as needed
Conduct health, safety and maintenance inspections each semester and follow-up accordingly
Report maintenance concerns reported or observed within the community
Complete other facility management responsibilities as assigned
Assist with on-call duties included (ex: floods, lockouts, fire, etc.)
Participate in training and administrative tasks which occur prior to classes beginning and after classes end
Maintain confidentiality at all time
Perform administrative duties in a thorough and timely manner, including incident reports, occupancy checks each semester, damage billing, surveys, and reporting of maintenance issues
Participate in move-in/move-out, renewal events, any open house and other events as assigned
Attend all in-services, staff meetings, staff training and events as assigned
Answering the desk phones professionally
Distributing resident packages
Assisting residents with work order requests
Assisting residents in case of a lock-out
Adhering to employment schedule and dress code
Enforcing policies / procedures of the community including campus, state and federal laws/regulations
Other tasks as assigned
Staff coverage/duty will be required during academic calendar break periods (holidays and extended time)
Participate in an on-call duty rotation with RA staff after business hours and on weekends (requires walking through all buildings, ascending/descending stairs and holding/responding to a duty cell phone overnight)
Must be able to complete ALL summer training responsibilities
Must be able to complete ALL turn and move-in and move-out tasks, processes and responsibilities
Qualification
Required
High school diploma
Current student at Morgan State University
Maintain full-time enrollment and 'good standing' at Morgan State University
Maintenance a minimum of 2.5 GPA
Demonstrate proficiency in verbal communication
Possess strong customer service skills
Must have troubleshooting and diagnostic skills
Benefits
20% discount on rent
Company
COCM
COCM (Capstone On-Campus Management) is a company of talented student housing professionals focused on providing management and consulting services for on-campus housing communities.
Founded in 1990
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Will Davenport
Chief Operating Officer
Alton C. Irwin
Director / Chief Marketing Officer
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