Guest Experience Lead jobs in United States
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TMG Property Management Services NW ยท 1 day ago

Guest Experience Lead

positionVancouver, WA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$23/hr - $26/hr
date2+ years exp

TMG Property Management Services NW is seeking a Senior Concierge for Club 10, a high-visibility, guest-facing hospitality role. The Senior Concierge will deliver elevated service, lead the Concierge team, and ensure a welcoming experience for residents and guests.

Property ManagementReal EstateService Industry

Responsibilities

Serve as a primary, front-facing ambassador for Club 10, delivering elevated, resort-level hospitality
Create a welcoming, professional, and inclusive experience for residents, guests, and visitors
Act as the on-shift lead for Concierge team members, providing guidance and real-time support
Handle elevated or complex resident requests with discretion, confidence, and sound judgment
Oversee daily presentation and appropriate use of Club 10 amenities
Enforce amenity rules and policies with warmth, consistency, and professionalism
Support resident events, amenity reservations, and equipment checkout
Coordinate with Security, Leasing, Maintenance, and Housekeeping teams as needed
Monitor guest access and report safety, security, or operational concerns
Model service standards, communication, and appearance expectations for the Concierge team

Qualification

Hospitality experienceCustomer serviceJudgment skillsCommunication skillsProblem-solving skillsProfessional appearanceScheduling systemsBasic computer applications

Required

Minimum 2 years of experience in hospitality, concierge, guest services, or luxury residential environments
Proven ability to deliver elevated customer service in a high-visibility role
Strong communication, judgment, and problem-solving skills
Professional appearance and demeanor aligned with resort-level standards
Comfortable using scheduling systems and basic computer applications
Flexible availability including evenings, weekends, and holidays

Company

TMG Property Management Services NW

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๐—ช๐—›๐—ข ๐—ช๐—˜ ๐—”๐—ฅ๐—˜ Founded in 1985, TMG leads the way in full-service property management in the Pacific Northwest.
dateFounded in 1985
location
Vancouver, Washington, USA
people-size51-200 employees
web-link
https://tmgnorthwest.com

Funding

Current Stage
Growth Stage

Leadership Team

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Denise Dunkle
Chief Financial Officer
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Recent News

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Company data provided by crunchbase