BECU · 17 hours ago
Branch Manager II - NEW LOCATION IN LAKELAND HILLS (Auburn, WA)
Auburn, WA
Full-time
Onsite
Mid, Senior Level
$77K/yr - $143K/yr
4+ years expBECU is a financial institution committed to serving its members and communities. The Branch Manager II will lead a high-energy branch, focusing on member experiences and team success while driving community engagement and business development.
Banking
Responsibilities
Lead Community Presence: Build BECU brand awareness through local partnerships, community engagement, and business development opportunities that drive membership and production
Lead Branch Operations: Oversee day to day branch performance to ensure timely, accurate, and high quality service for members
Drive Sales & Member Experience: Meet key sales, service, and member experience goals through intentional coaching, clear expectations, and community engagement strategies
Coach & Develop Your Team: Provide ongoing feedback, mentoring, and development to help employees build new skills, advance their careers, and meet performance expectations
Champion Performance Management: Conduct regular check-ins and performance evaluations using BECU’s competency framework to promote growth and accountability
Optimize Staffing & Scheduling: Review branch volume trends, forecasts, and service reports to maintain strong coverage and manage scheduling needs
Model Sales & Service Excellence: Encourage a member first environment, celebrate wins, and address behaviors needing improvement through consistent coaching
Manage Branch Budget: Partner with the District Director to manage the annual branch budget and ensure expenditures stay within approved levels
Build Strong Partnerships: Collaborate with internal teams, business partners, facilities, and property management to ensure smooth operations and positive relationships
Ensure Regulatory & Policy Compliance: Maintain ongoing compliance with all BECU policies, procedures, regulations, and training requirements
Support Hiring & Talent Pipelines: Work with Recruiting to identify and select top talent aligned with branch and district needs
Promote Cross-Functional Understanding: Maintain general knowledge of all credit union functions to communicate accurately with staff and members
Enhance Communication & Collaboration: Foster open, transparent communication with employees across the organization to support strategic goals
Contribute to Process Improvement: Seek opportunities to improve branch processes and member experiences by contributing ideas and supporting continuous improvement
Fulfill Additional Responsibilities: Perform other duties as assigned to support branch and organizational success
Qualification
Required
Bachelor's degree or equivalent related experience required
Minimum three years of leadership experience required. Leading a team of at least four direct reports preferred
Minimum four years of experience in a sales, retail or banking environment required
Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO)
Preferred
Financial institution experience preferred
Proficiency in Spanish or additional languages preferred
Ability to plan, organize and implement projects in a timely manner
Strong attention to detail and the ability to multitask effectively
Strong training, mentoring, and sales skills
Excellent conceptual and problem solving skills. Ability to resolve complex problems with minimal guidance
Ability to exercise confidentiality and discretionary judgment
Effective relationship development and marketing skills, with the ability to motivate and train staff in these areas
Effective leadership and negotiation skills
Ability to work a flexible schedule to meet the needs of the branch
Benefits
401(k) Company Match (up to 3%)
4% annual contribution to your 401(k) by BECU
Medical, Dental and Vision (family contributions as well)
PTO Program + Exchange Program
Tuition Reimbursement Program
BECU Cares volunteer time off + donation match
Company
BECU
As a member-owned, not-for-profit financial cooperative, BECU is guided by the credit union philosophy of “people helping people.” In fact, putting people over profit guides our everyday business decisions.
Founded in 1935Tukwila, Washington, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nathan Ramachandran
EVP - CTO
Ivan Seda, CFA, CPA
Deputy Chief Financial Officer
Recent News
Business Journals
2024-04-09
Puget Sound Business Journal
2023-12-13
Puget Sound Business Journal
2023-11-28
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