Schneider Electric · 16 hours ago
GOS Support Engineer
Fort Collins, CO
Full-time
Hybrid
Entry, Mid Level
$90K/yr - $120K/yr
1+ years expSchneider Electric is a company dedicated to providing energy and automation digital solutions for efficiency and sustainability. They are looking for a GOS Technical Support Engineer to join their North America Grid Operation Systems Technical Support team, focusing on customer satisfaction and support for GOS products.
ElectronicsEnergyEnergy ManagementInformation TechnologyRenewable Energy
Responsibilities
Member of the Technical Support Team for North American GOS customers
Deep and personal customer relationship and collaboration while supporting the GOS product lifecycle
Accountable for maintaining and troubleshooting: large-scale complex operation, configuration, deployment, and maintenance for customer-specific software solutions
Acting as a true customer advocate to internal support and development teams while working to resolve complex technical software issues
Helping system administrators during issue investigation and resolution (off-site and on-site troubleshooting)
Develop and maintain positive relationships with colleagues, customers, and sub-contractors
Thorough documentation of all customer interactions including troubleshooting tasks and results
Maintain knowledge base of resolution paths and known issues accessible both internally and externally
Support 24x7 critical clients via on-call rotation
Qualification
Required
Must have previous experience supporting enterprise software solutions
Basic knowledge about distributed software architecture
Advanced knowledge of hardware, OS management, virtualization, networking, security, IT operations and automation, data management
Minimum of 1-3 years' experience working with and maintaining SCADA systems
Networking skills: Basic understanding of IT networking concepts including TCP/IP, firewalls, switches, and routers is necessary as SCADA systems often need to interface with other networks
Safety-conscious: Familiarity with industry safety standards and a commitment to always adhere to safety protocols
Must possess excellent analytical, problem solving, researching skills
High level of professionalism in oral and written communication skills
Be independent, self-motivated, team player and have a people-oriented personality
Ability to manage overall technical support satisfaction of several key clients simultaneously
Must demonstrate the ability to interact with peers, management, and other departments in a professional manner
Ability to work in a dynamic fast paced environment
Passion for learning and continuous improvements
Preferred
Bachelor of Science degree in CS or CIS preferred. Relevant job experience will also be considered in lieu of a degree
Experience with EcoStruxure ADMS 3.x is highly beneficial
Familiarity with communication protocols such as Modbus, DNP3, and ICCP is beneficial
Benefits
Schneider Electric’s desirable global benefits plan
Dynamic global working environment and great career opportunity through Schneider Electric’s programs
Environment to learn, excel, and drive continual improvements in processes benefiting our customers
Occasional domestic and international travels to further grow and strengthen relationship with customers
Collaboration with top World experts in GIS/ADMS utility industries
Collaboration with IT experts in GIS/ADMS fields from our company
Company
Schneider Electric
Schneider Electric specializes in the digital transformation of energy management and automation.
10001+ employees
H1B Sponsorship
Schneider Electric has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (150)
2024 (103)
2023 (108)
2022 (98)
2021 (115)
2020 (109)
Funding
Current Stage
Public CompanyTotal Funding
$4.08BKey Investors
California State Water Resources Control BoardIdinvest Partners
2025-08-26Post Ipo Debt· $4.08B
2018-04-05Grant· $1.6M
2004-12-03Series Unknown
Leadership Team
Deepak Sharma
President - Greater India zone, MD & CEO - Schneider Electric India Pvt. Ltd
Jai Sharma
CFO Greater India Zone
Recent News
2026-01-25
Company data provided by crunchbase