codexIT · 6 hours ago
Onsite Level 2 Technical Support Specialist - Great Neck, NY
Great Neck, NY
Full-time
Onsite
Entry, Mid Level
2+ years expCodexIT is a leading national technology service provider specializing in Healthcare, delivering complete Managed Technology Services to healthcare practices. In this role, you will provide onsite technical support for hardware and software issues, troubleshoot escalated tickets, and assist with EHR software and system maintenance.
Health CareInformation Technology
Responsibilities
Provide intermediate onsite technical support for hardware, software, and network issues affecting our Long Island healthcare clients
Troubleshoot and resolve escalated tickets from Level 1 support, ensuring timely and effective solutions
Support and maintain EHR software, medical diagnostic equipment, and clinical review software
Perform onsite diagnostics, user account management, and system maintenance tasks using Azure and Intune
Assist the Project Engineering team with system deployments, upgrades, and implementations
Utilize ConnectWise to manage service requests, document resolutions, and track time effectively
Maintain detailed documentation of issues, solutions, and system configurations
Participate in on-call rotation to provide after-hours support for critical client issues
Escalate complex issues to Level 3 support when appropriate
Provide excellent customer service and build strong relationships with clients
Qualification
Required
Minimum 2 years of experience in a Level 2 helpdesk or technical support role
Experience with Windows 10/11, Office 365, and basic Active Directory tasks
Working knowledge of Azure cloud services and Intune device management
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs
Experience with printer setup, peripheral troubleshooting, and mobile device support
Proficiency in remote and onsite support tools and techniques
Strong troubleshooting and problem-solving skills
Excellent communication skills with ability to explain technical concepts to non-technical users
Self-motivated with ability to work independently and manage time effectively
Customer service oriented with a commitment to client satisfaction
Valid driver's license and reliable transportation for travel to client sites across Long Island
Availability for on-call rotation
Preferred
Familiarity with EHR systems and healthcare technology environments
Experience with ConnectWise or similar PSA/ticketing systems
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
codexIT
codexIT is a national technology service provider for eye care.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Wes Strickling
Founder and CEO
Recent News
2024-10-17
Company data provided by crunchbase