Farmers Insurance DDHQ · 13 hours ago
Customer Service Associate-FNOL: Kansas City, KS • Caledonia, MI • Oklahoma City, OK
United States
Part-time
Remote
New Grad, Entry Level
$18.23/hr - $20.66/hrFarmers Insurance is dedicated to delivering peace of mind to customers through effective claims support. As a Customer Service Associate, you will assist customers with various claims processes, ensuring clear communication and documentation while working in a remote environment.
Insurance
Responsibilities
Responds to inbound telephone inquiries in a Claims Contact Center
Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties
Provide customers with an explanation of the claim process
May authorize services such as road side assistance and rental cars
Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims
Ensures all customer interactions are clearly and accurately documented in the claim file
Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks
Qualification
Required
Strong verbal communication and active listening skills
Proficient in both written and spoken English
Assumes personal accountability for actions and outcomes
Possesses flexibility to work in a fast paced, dynamic environment
Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously
Ability to troubleshoot connectivity issues, if needed
Typing speed of at least 30 WPM with 90% accuracy
High School diploma or equivalent required
Preferred
Customer service experience is highly preferred
Remote contact center experience is a plus, but not required
Benefits
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Company
Farmers Insurance DDHQ
The Denver District Headquarters of Farmers Insurance is a pillar in the Denver community and an industry leader.
Englewood, Colorado, US
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jared Seyl
Founder at Denver District Headquarters
Company data provided by crunchbase