First Help Financial · 17 hours ago
Manager, Credit Program Management
United States
Full-time
Remote
Mid, Senior Level
4+ years expFirst Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. that provides auto loans to underserved customers. The Manager of Credit Program Management will play a key role in designing, implementing, and improving credit programs while collaborating cross-functionally to enhance program performance and customer outcomes.
AutomotiveFinancial ServicesInsurance
Responsibilities
Support the development and enhancement of next-generation credit programs, including market segment identification, competitor analysis, credit rule design, and integration of analytic models and scorecards
Partner closely with Technology and Data teams to support implementation of AI automation, APIs, and credit decisioning tools
Translate business needs into clear business requirements and contribute to project plans, timelines, and delivery milestones
Collaborate with operational departments (Sales, Credit, Funding, Servicing, and others) to improve program performance and customer outcomes
Manage and execute program initiatives from concept through launch, ensuring alignment with business objectives
Manage and execute decision rule engine
Monitor program performance using data and analytics; recommend optimizations based on results and risk trends
Contribute to credit policy, guidelines, and decision management frameworks across lending products
Prepare materials and present updates on program performance, risks, and initiatives to leadership
Coordinate with internal stakeholders to ensure effective communication, issue resolution, and on-time delivery of projects
Mentor junior team members or analysts as needed and contribute to a collaborative team culture
Qualification
Required
4+ years of experience in credit program development and management, credit rule creations and implementations using advanced analytic models and technologies
5+ years of experience in auto finance or other finance services/ Fintech industries. Preferred experience in non-prime space
Experience working closely with engineering and data teams and confidently 'speak the language' of technology to support real-world system implementations
Proficiency in understanding and interpreting advanced analytics, ML models, and technology usage for program management
2+ years of coding and/or scripting experience in SQL and Python to analyze data or support model and strategy development
Experience gathering competitor intelligence and contributing to credit risk policy and program design
Strong oral and written communication skills, with experience presenting to senior management
Highly organized with strong attention to detail and execution discipline
Preferred
Experience in managing decision rule engine
Project Management Professional (PMP)® certification is preferred
Benefits
Generous salaries
Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
Paid vacation
401(k) match
Tuition reimbursement
Social activities
Monthly lunches
A robust employee recognition and talent development program to enhance your career with us
Company
First Help Financial
First Help Financial is an innovative auto finance company that provides customer-focused automobile lending services.
201-500 employees
H1B Sponsorship
First Help Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (1)
2022 (2)
2021 (4)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$60M2021-11-17Debt Financing· $60M
Leadership Team
Pushan Sen Gupta
CEO
Ravi Kothuri
CTO
Recent News
2025-03-14
2025-03-04
Asset Securitization Report
2024-01-28
Company data provided by crunchbase