DOOR · 14 hours ago
Manager, Collections
Olivette, MO
Full-time
Hybrid
Senior Level
5+ years expDOOR is unlocking the next era of Building Intelligence, combining premium hardware and intuitive software to enhance multifamily property management. The Manager, Collections is responsible for leading the collections team, developing strategies for enterprise and B2B collections, and ensuring effective cash flow while maintaining customer relationships.
AppsArtificial Intelligence (AI)Smart HomeSoftware
Responsibilities
Lead and manage the Collections team, including coaching, performance management, prioritization, and development
Own the end-to-end collections strategy for enterprise and B2B customers, balancing cash recovery with strong customer relationships
Oversee aging reports and drive proactive outreach to reduce past-due balances and delinquency
Establish and continuously improve collections processes, policies, and procedures to support scale and efficiency
Partner cross-functionally with Revenue Accounting, Sales, Customer Success, and Legal to resolve disputes, credit issues, and contract-related matters
Oversee cash application activities, ensuring accurate and timely application of payments (Lockbox, ACH, credit cards, wire transfers, credits, etc.)
Manage and evaluate customer credit risk, including review of credit applications, credit limits, and holds
Ensure accurate documentation and maintenance of customer records, tax documentation, and compliance requirements
Leverage and optimize payment platforms and systems to improve visibility, reporting, and collection outcomes
Prepare and present collections metrics, aging trends, and risk insights to leadership
Support audits, reporting needs, and special projects related to accounts receivable and collections
Qualification
Required
5+ years of experience in Accounts Receivable and/or Collections, with prior experience managing or leading a collections team
Proven experience handling enterprise and B2B collections across a diverse customer base
Strong understanding of collections best practices, credit risk management, dispute resolution, and cash application
Experience working with multiple payment methods and platforms
Ability to design, document, and improve collections processes and procedures
Strong communication skills with the ability to navigate difficult conversations professionally and diplomatically
Highly collaborative mindset with experience partnering cross-functionally
Strong analytical skills with the ability to interpret aging data, identify trends, and drive action
Proficiency with Excel, Word, and accounting/ERP systems (NetSuite experience is a plus)
This role will work in-person 3-4 days per week and from home 1-2 days per week
Preferred
Experience in real estate, proptech, SaaS, or technology environments is a plus!
Benefits
Parental Leave
Flexible Time Off
Flexible Working Days
Comprehensive Health Coverage
Life & AD&D Insurance
Disability Benefits
Retirement Planning
DOOR Equipment Setup!
Company
DOOR
DOOR (formerly Latch) is a Building Intelligence company redefining how buildings operate.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$342.12MKey Investors
AvenirBrookfield Asset ManagementRRE Ventures
2021-06-07Post Ipo Equity· $190M
2021-06-07IPO
2019-08-01Series B· $56M
Leadership Team
Allen Smith
Member Board Of Directors
Recent News
StopPress New Zealand
2025-09-29
Company data provided by crunchbase