EMCOR Services Betlem · 1 day ago
Service Project Manager
Rochester, NY
Full-time
Onsite
Mid, Senior Level
$60K/yr - $80K/yr
10+ years expEMCOR Services Betlem is looking for a Service Project Manager who can build and maintain strong, long-lasting relationships with existing service customers. The role involves overseeing service account management, quoting service repairs, and coordinating resources to meet customers’ HVAC service needs.
CommercialConsultingHeating Ventilation and Air Conditioning (HVAC)IndustrialSmart Building
Responsibilities
Focus on client retention. Maintain customer satisfaction by providing efficient and courteous service
Support our clients, understand their needs, and develop service repair solutions to achieve objectives
Quote mechanical service repair work and oversee the execution of the work
Ensure proposals detail the scope of work, lead time(s), and exclusions are well noted
Coordinate with regional service teams or outside vendors to execute scheduled work
Participate in investigating and resolving semi-complex problems that arise in the general course of doing business
Ensure billings are reviewed weekly and process through the proper internal channels
Ensure the timely and successful delivery of our solutions to the client
Facilitate communication between customer and account manager as needed
Assist the sales team with securing new business within the existing customer base
Work in a team environment with matrix reporting structure
Ensure all job safety requirements are coordinated properly and being followed
Coordinate subcontractors as required
Qualification
Required
AAS degree or equivalent work-related experience in the HVAC industry
Excellent customer service skills including effective verbal and written communication
Ability to quote HVAC repairs
Detail oriented and highly organized with the ability to handle multiple tasks and assignments
Clean, neat and professional appearance. A top performer who can instill pride of workmanship in their self and in others
Ability to work collaboratively with colleagues and staff to create results in a team-oriented environment
Ability and willingness to travel if needed to coordinate teams and vendors in multiple markets
Proficient with Microsoft Word and Excel
Preferred
10+ years of technical experience in the HVAC industry preferred
Benefits
Medical
Dental
Vision coverage
Health savings and flexible spending accounts
Life insurance
Disability
A 401(k) Savings Plan
College Coach
Employee assistance program
Company
EMCOR Services Betlem
EMCOR Services Betlem offers HVAC repairs and maintenance services.
51-200 employees
Funding
Current Stage
Growth StageRecent News
BNN Bloomberg
2025-11-10
Company data provided by crunchbase