Coforge · 15 hours ago
Call Center Team Lead
Augusta, GA
Full-time
Onsite
Senior Level
5+ years expCoforge is seeking a Call Center Team Lead to guide and mentor a team of Insurance Verification Specialists. The role involves overseeing daily workflows, managing call queues, and ensuring high-quality service delivery while supporting team members with escalated calls.
Artificial Intelligence (AI)Software
Hiring Manager
Soni Pant
Responsibilities
Lead, mentor, and coach Insurance Verification Specialists to achieve performance goals and maintain high-quality work output
Oversee daily workflows and actively manage call queues, reallocating resources during peak volumes or staffing shortages
Assist team members with escalated calls, providing support and ensuring timely issue resolution
Monitor team adherence to procedures, productivity expectations, and service-level requirements
Previous experience in insurance verification, customer service, or call center operations
Prior leadership or team lead experience strongly preferred
Excellent communication, coaching, and problem‑solving skills
Strong decision‑making abilities with experience guiding teams through change
Ability to handle escalations and manage multiple call queues effectively
Proficiency in insurance verification systems, portals, and general call center tools
Maintain professional working relationships with internal departments, agents, carriers, and lender clients
Participate in client meetings or operational discussions to support business needs
Assist leadership in preparing reports, tracking KPIs, and presenting performance updates
Qualification
Required
Lead, mentor, and coach Insurance Verification Specialists to achieve performance goals and maintain high-quality work output
Oversee daily workflows and actively manage call queues, reallocating resources during peak volumes or staffing shortages
Assist team members with escalated calls, providing support and ensuring timely issue resolution
Monitor team adherence to procedures, productivity expectations, and service-level requirements
Previous experience in insurance verification, customer service, or call center operations
Excellent communication, coaching, and problem-solving skills
Strong decision-making abilities with experience guiding teams through change
Ability to handle escalations and manage multiple call queues effectively
Proficiency in insurance verification systems, portals, and general call center tools
Maintain professional working relationships with internal departments, agents, carriers, and lender clients
Participate in client meetings or operational discussions to support business needs
Assist leadership in preparing reports, tracking KPIs, and presenting performance updates
Preferred
Prior leadership or team lead experience strongly preferred
Company
Coforge
Coforge is a IT solutions organization, servicing customers in North America, Europe, Asia and Australia.
10001+ employees
H1B Sponsorship
Coforge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (368)
2024 (292)
2023 (325)
2022 (43)
Funding
Current Stage
Public CompanyTotal Funding
$489.46MKey Investors
BPEA EQT
2023-05-02Post Ipo Secondary· $108.46M
2019-04-06Post Ipo Equity· $381M
2004-08-30IPO
Leadership Team
Sudhir Singh
CEO and Executive Director
Manish Hermajani
Senior Vice President, Head of Investor Relations
Recent News
Livemint.com
2026-01-23
Morningstar.com
2026-01-23
Business Standard India
2026-01-23
Company data provided by crunchbase