Moss & Associates (Construction) · 20 hours ago
Systems Analyst
Fort Lauderdale, FL
Full-time
Onsite
Entry, Mid Level
2+ years expMoss & Associates is a national construction firm providing innovative solutions for award-winning projects. The Systems Analyst will support end users by troubleshooting software applications and ensuring efficient usage of various programs to meet business objectives.
AssociationConstruction
Responsibilities
Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems
Document all pertinent end-user identification information, including name, department, contact information, and nature of problem or issue
Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
Perform hands-on fixes at the software level, including configuring systems and applications
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
Maintain and enhance the performance of all new and existing software and applications across the organization
Identify and learn appropriate software applications used and supported by the organization
Post software updates, knowledge bases, and frequently asked questions resources on the company SharePoint to assist in problem resolution
Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes
Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems
Provide support for the testing of new and existing software applications under development or consideration for purchase
Perform other related duties as assigned
Qualification
Required
Bachelor's degree in computer science, information systems, or a related field is required
2+ years in a similar position with experience in eliciting, analyzing, and validating business needs to design and implement best practices that optimize organizational processes
Hands-on knowledge and experience with enterprise and desktop applications
Proven experience with providing support to on-site and remote employees, troubleshooting principles, methodologies, and issue resolution techniques
Knowledge of programming languages and techniques
Experience documenting uses, tracking issues, and finding solutions
Demonstrated knowledge of the organization's core business processes and operations
Strong project management skills, with an aptitude for both independent and collaborative work
Excellent written and verbal communication skills, with the ability to train diverse project teams
Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
Problem-solving skills and an innovative mindset for improving construction processes and technology utilization
Excellent communication skills
Highly self-motivated and directed
Ability to absorb new ideas and concepts quickly
Good analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to conduct research into software development and delivery concepts, as well as technical application issues
Ability to present ideas in business-friendly and user-friendly language
Very strong customer service orientation
Excellent written, oral, interpersonal, and presentational skills
Experience working in a team-oriented, collaborative environment
Company
Moss & Associates (Construction)
Moss is a national construction management company providing innovative solutions resulting in award-winning projects across the United States.
501-1000 employees
H1B Sponsorship
Moss & Associates (Construction) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (60)
2024 (26)
2023 (32)
2022 (20)
2021 (11)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Enrique Enrique Coello
Chief Human Resources Officer
Recent News
2025-01-23
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