Grupo RSN · 6 hours ago
IT Help Desk Technician II
Centerville, UT
Full-time
Onsite
Mid Level
$55K/yr - $65K/yr
3+ years expRSN Technologies is seeking an IT Help Desk Technician II, offering excellent opportunities for career growth in information technology. The role involves supporting customers through helpdesk systems, troubleshooting hardware and software issues, and managing network and mobile devices.
BroadcastingDigital MediaInternet RadioMedia and Entertainment
Responsibilities
Learn/Interact with our Helpdesk systems, Endpoint Management Tools, and Documentation system
Receive systems from customer that might need minor hardware repair and re-imaging
Take support calls and call center escalations
Troubleshoot workstation and laptop operating systems (Window 10/11)
Troubleshoot Microsoft Office apps
Work with the acquisition team when applicable when onboarding new customers and locations
Network troubleshooting
Mobile Device Management
Phone System Installation and Troubleshooting
AD and M365 User/Mailbox Administration
Have a lot of patience to work with customers remotely that do not understand computers
Qualification
Required
High school diploma or GED
Demonstrated knowledge of all Windows Desktop Operating systems, Microsoft Applications/Office, Windows Server, and security practices
Minimum 3-5 years' experience as an IT help desk technician, or equivalent demonstrated skill levels
Hands-on troubleshooting experience with Windows 10 & 11, MS Office, etc
Knowledge of basic network protocols and LAN/WAN environments, including routing, switching, VPN, and physical wiring infrastructure
Strong PC and troubleshooting skills
Strong knowledge of Physical Network Connectivity, hardware, PCs, Laptops, Network Cards, and RAM
An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
Ability to work with peers in a team effort
Demonstrated ability to manage multiple priorities and deadlines
A well-organized and self-directed individual who is able to work with minimal amount of supervision
Capability to efficiently complete tasks in a fast-paced environment
Ability to self-start and be versatile in a dynamic environment
Ability to work extended hours, weekends, and holidays pursuant with industry demands
Ability to work a rotating on-call shift
Preferred
CompTIA A+
Cisco CCNA
Microsoft MS100 and/or MS101
Benefits
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Professional development assistance
Vision insurance
Company
Grupo RSN
GRUPO RSN, el grupo radiofónico líder en el estado de Sinaloa, con una operación de 8 estaciones de radio y el Sistema Informativo Línea Directa, es la compañía de medios radiofónicos y digitales líder en la distribución de contenidos noticiosos y de entretenimiento en la entidad.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase