ChatGPT Jobs · 6 hours ago
User Configuration Specialist I
United States
Full-time
Remote
Mid Level
$22.63/hr - $33.77/hr
3+ years expCorVel Healthcare Corporation is a national provider of industry-leading risk management solutions. The User Configuration Specialist I ensures accurate user set-up and access, supporting both internal and external stakeholders, and combines operational responsibilities focusing on user operations and configuration.
Computer Software
Responsibilities
Function as a liaison between end users and technical teams, translating business requirements into actionable solutions
Solve complex technical problems with innovative approaches
Build strong relationships through effective communication (phone, email, and other channels)
Work independently, demonstrating initiative and adaptability as technologies evolve
Manage user accounts, roles, and permissions in proprietary applications
Develop deep expertise in user setup tools for both internal and external users
Manage user accounts in proprietary software, including: Processing internal and external user setup requests. Understanding and maintaining complex user roles and hierarchies
Troubleshoot and resolve user-related issues, providing timely and effective support
Gain proficiency in CorVel’s proprietary applications related to user configuration
Create, review, and maintain user setup documentation to ensure accuracy and consistency
Proactively pursue additional skills and training aligned with team objectives; demonstrate initiative in learning CorVel applications
Participate in development projects related to user maintenance and user systems
Conduct analysis and research for assigned tasks during stakeholder or PSG team meetings
Lead or participate in stakeholder meetings to align objectives
Document strategic business requirements and processes
Qualification
Required
Proven experience in setting up and maintaining users within complex application environments
Strong critical thinking and analytical skills for troubleshooting and process improvement
Advanced SQL proficiency, including writing and optimizing queries with various joins
Experience leveraging AI tools to enhance analysis and operational efficiency
Exceptional analytical, critical thinking, and problem-solving skills
Strong attention to detail with excellent organizational abilities
Demonstrated work ethic, adaptability, and commitment to continuous learning
Ability to prioritize tasks, manage time effectively, and work independently
History of delivering outstanding customer service in a challenging environment
Effective communication and customer service skills
3+ years of experience supporting software applications in complex environments
Expertise in user setup and role management within complex systems
Familiarity with support ticketing platforms (ServiceNow, Zendesk, or Remedy)
Benefits
A comprehensive benefits package is available for full-time regular employees.
Company
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase