Pitney Bowes · 9 hours ago
Customer Service Engineer
United States
Full-time
Remote
Entry, Mid LevelPitney Bowes is committed to doing the right thing the right way. They are seeking a hands-on technical professional who will install, maintain, troubleshoot, and repair electro-mechanical and software-driven equipment at customer sites, while providing exceptional customer support and communication.
AnalyticsCRMDocument ManagementE-CommerceFinancial ServicesHardwareInformation TechnologyPredictive AnalyticsShippingSoftware
Responsibilities
Install, maintain, troubleshoot, and repair electro-mechanical and software-driven equipment at customer sites
Diagnose mechanical, electrical, and connectivity issues using standard tools and technical resources
Deliver clear, professional communication and build strong customer relationships
Train customers on equipment use, care, and best practices
Document service activities, parts usage, and resolutions in internal systems
Collaborate with technical support and engineering teams to resolve complex issues
Manage your daily service schedule and travel across Puerto Rico to support customer needs
Travel to the United States for required training
Provide service support in Latin America and the Caribbean when needed
Follow all safety, compliance, and quality procedures
Qualification
Required
Experience in field service, customer engineering, or technical support
Strong mechanical and electrical troubleshooting skills
Ability to explain technical information clearly to non‑technical users
A customer‑focused mindset with strong communication skills
Ability to manage multiple service calls and work independently
Proficiency with diagnostic tools, mobile devices, and service management systems
Ability to travel throughout Puerto Rico
Bilingual Spanish/English skills preferred
Preferred
Experience servicing mailing, shipping, print, or industrial equipment
Technical training or certifications in electronics, mechanics, or related fields
Prior experience in a field‑based, customer‑facing technical role
Benefits
Opportunity to grow and develop your career
Inclusive environment that encourages diverse perspectives and ideas
Challenging and unique opportunities to contribute to the success of a transforming organization
Comprehensive benefits globally
Company
Pitney Bowes
Pitney Bowes is a global technology company that powers physical and digital transactions that drive commerce.
Founded in 1920
10001+ employees
H1B Sponsorship
Pitney Bowes has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (29)
2023 (33)
2022 (42)
2021 (30)
2020 (49)
Funding
Current Stage
Public CompanyTotal Funding
$200M2025-08-05Post Ipo Debt· $200M
2013-10-04Debt Financing
1978-01-13IPO
Leadership Team
Marc Lautenbach
President & CEO
Steven Green
VP Finance & CAO
Recent News
The Philadelphia Inquirer
2025-12-06
2025-11-21
Company data provided by crunchbase