Rivers Casino & The Landing Hotel Pittsburgh · 5 hours ago
Catering Sales Manager (Wedding & Social Events)
Pittsburgh, PA
Full-time
Onsite
Entry, Mid Level
2+ years expRivers Casino Pittsburgh is a premier venue for events and hospitality. They are seeking a Catering Sales Manager responsible for driving wedding and event sales, managing client relationships, and ensuring seamless execution of events while achieving revenue and market share goals.
Hospitality
Responsibilities
Target/solicit, negotiate, and close new and repeat business focusing on Wedding, Special Events, Social Events and Nonprofit groups
The Catering Sales Manager is responsible for driving wedding and event sales, managing client relationships, and ensuring seamless execution of weddings and events
The Catering Sales Manager will work in conjunction with the Director of Sales, Sales Managers, Sales Coordinator, Operations Leaders and other key personnel to achieve or exceed revenue, market share, and client satisfaction goals in accordance with goals established by property’s budget and business plan
Professionally represent and market the venue through personal tours, bridal shows, and publications to ensure a full event calendar
Develop and implement innovative sales strategies to attract weddings and private events, and prepare sales reports to track progress and results
Work closely with vendors, prepare timelines, and ensure all details are executed flawlessly to create a stress-free experience for clients
Responsible for handling all wedding and social leads, inquiries, bookings, developing contracts, and all detailing of events
Seeks ways to increase bookings through internal and external sources by acting as a promoter of the Hotel and Casino facilities, highlighting all amenities with casino hosts, event planners, local businesses etc
Regularly evaluate competition, including SWOT analysis (strengths, weaknesses, opportunities, and threats) to continually improve sales strategies
Must have own reliable transportation and possess a valid state driver's license in order to make sales calls
Monitor and evaluate trends within the assigned market segment
Approach all encounters (written and in-person) with guests and employees in an attentive, friendly, courteous and service-oriented manner
Adhere to Rivers Casino’s/The Landing Hotel’s established regulations and company standards, including catering and meeting service standards
Develop a full working knowledge of the operations and policies of the banquet department, event space, hotel and applicable departments
Maintain strong visibility in local community and industry organizations as assigned/applicable
May assist in implementing and/or participating in special promotions relating to direct sales segments
Attend daily/weekly/monthly meetings and any other functions required by leadership
Acquire referrals from existing accounts
Utilize yield management techniques by profitably negotiating room rates and function space, and catered food and beverage commitments
Maintains well-documented, accurate, organized and up-to-date file management system
Develops customer profiles and maintains an effective trace system
Represent themselves and the company with the highest level of professionalism, embodying the core values of having fun, creating memorable customer experiences, with respect and integrity
Exhibit a positive, team-oriented, accountable attitude towards all hotel departments and maintain open communications with all co-workers
Displays a neat, clean, and business-like appearance at all times
Strong knowledge of the local market and similar facilities in the region. Research and understand demand generators, new sources of business, internet as a prospecting tool, community involvement and networking to establish and grow business
Maintains the master calendar for event functions in all spaces of the casino and hotel
Work with Marketing on developing sales collateral in both print and digital formats
Up sell amenities and menus. Communicate all changes or additions with the food and beverage team
Communicates efforts and bookings with the Management teams as to not double book restaurants
Communicates group information to internal departments and ensures the property management team and affected departments are aware of the planning and upcoming events
Takes all steps necessary to ensure the financial and reputational success of all sales events
Ensures flawless internal control and regulatory compliance leading to perfect internal and external department audits
Coordinate special requests with applicable operating departments and outside vendors to ensure smooth execution and to exceed guest expectations
Follow up with each client regarding their experience and provide feedback to the management team
Must develop short- and long-term goals and is proactive in meeting goals
Assists in taking responsibility for handling guest complaints, resolving with or without management approval
Be willing to work weekends, nights and holidays depending on business needs
Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur
Perform any other job-related duties as assigned
Qualification
Required
2 years minimum in hotel and catering sales-related positions preferred
High School diploma or equivalent required; previous Hotel and/or Catering Sales experience preferred
Must have a valid driver's license for the applicable state
Must possess developed verbal and written communication skills to frequently negotiate, convince, sell, and influence other managerial personnel, hotel guest(s), and/or corporate clients
Experience with professional selling skills desired: opening, probing, supporting, overcoming objections, closing
Previous experience working with CRM and/or function diary, group block inventory systems, such as Delphi, is highly preferred
Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills
Proficient in the full suite of Microsoft Office products and Google preferred
Excellent comprehension and literacy required to participate in marketing plan development, client correspondence, menu planning/development, written presentations, intradepartmental communication, etc
Manager Sales candidates should demonstrate creativity and knowledge of food and beverage, meeting room setup/seating styles, basic audio-visual equipment offerings, and room contract elements
Outstanding organizational skills are a must, as is the ability to actively manage and prioritize multiple projects simultaneously
Must thrive in a fast-paced, fluid environment
Strong desire to take accountability and have their performance measured on contribution to business results
Ability to remain professional in stressful situations and the ability to thrive in high pressure, fast-paced environment
Problem resolution, be decisive and timely, act on information, and adapt with changes
Team focused, catalyst for success of the whole team
People developer, inspire and drive employees to go beyond the expected, develop people to be their personal and professional best
Ability to maintain confidentiality
Ability to successfully fulfill the pre-employment process
Ability to work flexible shifts and days of the week, including holidays
Preferred
Previous Hotel and/or Catering Sales experience preferred
Experience with professional selling skills desired: opening, probing, supporting, overcoming objections, closing
Previous experience working with CRM and/or function diary, group block inventory systems, such as Delphi, is highly preferred
Proficient in the full suite of Microsoft Office products and Google preferred
Company
Rivers Casino & The Landing Hotel Pittsburgh
Rivers Casino Pittsburgh is one of five award-winning Rush Street Gaming properties.
Founded in 2009Pittsburgh, Pennsylvania, USA
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Morningstar.com
2025-09-25
Company data provided by crunchbase