Ardent Mills · 18 hours ago
Customer Service Representative (Hybrid)
Denver CO
Full-time
Hybrid
Entry, Mid Level
$25.90/hr - $34.57/hr
3+ years expArdent Mills is a leading flour milling and ingredient company, and they are seeking a Customer Service Representative to serve as the key liaison between external customers and internal stakeholders. The CSR will manage customer relationships, handle order management, and resolve incidents while ensuring customer satisfaction and operational efficiency.
Food and BeverageIndustrialManufacturing
Responsibilities
Order Management/ Fulfillment: The CSR is responsible for accurate order entry, contract application, and price confirmation management. The CSR will solicit customer orders based on customer trends and/or customer inventory. This person will also work cross-functionally with mill schedulers, transportation, sales and supply chain to ensure Ardent Mills is meeting our customer’s expectations
Customer Relationship Management: The CSR will act as a liaison between the customer and all internal Ardent Mills functions. The CSR will create and foster positive customer relationships through daily/weekly interaction and timely and professional service. In addition, this person will acquire/maintain customer insight/information and provide it to the business
Incident Management: The CSR will work to resolve customer incidents, collaborating with all parties to make decisions that are best for all involved. The CSR will also track customer relationships using the Incident Management Process and communicate relevant information throughout the organization
Demand Management: The CSR is accountable to track and communicate changes in short term customer demand and escalate as appropriate to the business to ensure we are proactively able to meet our customer’s needs
Qualification
Required
Bachelor's Degree or 3+ years customer service experience
The ability to deliver results in first-time situations by inspiring others and working to earn trust every day
The willingness to serve others with understanding, respect, and care
The ability to operate with simplicity, clarity, and transparency
A desire to strive for excellence and a passion to serve
The willingness to effectively deal with and drive change
The ability to organize, prioritize, and own multiple tasks while meeting and/or exceeding deadlines
The ability to learn and apply new technology, with the willingness to share knowledge with others
The ability to delve into details and problem solve
The ability to balance competing priorities with the skills to successfully multi-task in fast paced environment
The ability to deliver accurate results in an efficient manner
Willingness to lead by example, help drive team engagement and influence others positively
Proficient in Microsoft Office skills to include; Outlook, Excel, & Word
Excellent verbal and written communication skills
Must be available to work after hours coverage on a periodic basis during evenings and weekends in addition to your usual schedule
Preferred
Customer service experience including order entry and customer relationship management
SAP, Microsoft GP or other ERP software working knowledge
Logistics and/or Transportation experience
Bilingual; Spanish preferred but not necessary
Benefits
Medical, Dental and Vision Coverage
Health and Dependent Savings Accounts
Life and Disability Programs
Voluntary Benefit Programs
Company Sponsored Wellness Programs
Retirement Savings with Company Match
Team Member and Family Assistance Program (EAP)
Paid Time Off and Paid Holidays
Employee Recognition Program with Rewards (RAVE)
Company
Ardent Mills
Ardent Mills is a leading flour supplier and grain innovator & offers the broadest range of premium multi-use flours.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sheryl Wallace
Chief Executive Officer
Tiago Darocha
COO
Recent News
Food Business News
2025-10-14
Company data provided by crunchbase