The Ohio State University Wexner Medical Center · 5 hours ago
Help Desk Technician
Columbus, OH
Full-time
Onsite
Entry Level
1+ years expThe Ohio State University Wexner Medical Center is seeking a Help Desk Technician to provide immediate assistance and problem resolution for service inquiries related to computer systems applications. The role involves receiving, resolving, escalating, and monitoring customer issues while communicating and reporting on computing environment outages.
Health CareHospitalMedical
Responsibilities
Responsible for receiving, resolving, escalating, and monitoring customer issues/requests
The Help Desk Technician provides immediate assistance and problem resolution, whenever possible, for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals
Critical tasks performed by this area also includes communicating, tracking and reporting computing environment outages
Qualification
Required
High School diploma or GED
1 year Help Desk/Operations experience
Excellent phone based communication skills
Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment
PC and computer terminology
Computing technologies
PC operating systems and applications
Preferred
Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products
Prior experience in a direct customer service role via the telephone
Industry certifications
Benefits
An array of retirement plan options, each with a generous employer contribution.
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
Paid vacation and sick leave, including short and long-term disability and paid parental leave.
Get the most out of the Public Service Loan Forgiveness program.
And much more!
Company
The Ohio State University Wexner Medical Center
The Ohio State University Wexner Medical Center is personalizing health care to meet the needs of each patient. It is a sub-organization of The Ohio State University.
10001+ employees
H1B Sponsorship
The Ohio State University Wexner Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (7)
Funding
Current Stage
Late StageLeadership Team
Emile Daoud
Chief, Cardiac Electrophysiology Section
Recent News
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