TWO MEN AND A TRUCK® · 5 hours ago
Customer Service Representative P/T
Fargo, ND
Part-time
Onsite
Entry Level
$15/hr - $17/hr
2+ years expTWO MEN AND A TRUCK is a customer-focused company seeking enthusiastic individuals for the role of Customer Service Representative. The role involves providing outstanding customer service, recommending services, and managing customer inquiries and feedback.
LogisticsTransportationWarehousing
Responsibilities
Provide outstanding customer service on all calls and online inquiries
Recommend moving services and products based on cost, availability, and customer specifications
Input information into internal move software to provide accurate moving estimates and schedule moves
Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
Prepare move-related paperwork and documents
All other duties as assigned
Qualification
Required
High school diploma or GED
At least 1 year of sales and/or customer service experience
Excellent customer service skills: effective listening and communication
Ability to multi-task and enter customer data into move software while on the phone
Confidence to initiate customer contact and comfortable asking for the sale
Willing to submit to pre-employment background check and drug screen
Creative problem-solving skills
Exceptional organization and time management skills
Strong team player who works productively with a wide range of people and personalities
Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
Customer Service: 2 years (Required)
Preferred
Associate degree in a related field
Bilingual is a plus
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
On-the-job training
Paid time off
Parental leave
Professional development assistance
Vision insurance
Company
TWO MEN AND A TRUCK®
TWO MEN AND A TRUCK® is the largest franchised moving company both in the United States and internationally.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-03Acquired
Leadership Team
Butch Moll
COO
Jill Barr PHR
Human Resource Business Partner
Recent News
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