Bosch USA · 3 hours ago
Customer Service Represenitive
Vernon Hills, IL
Full-time
Onsite
Mid Level
$22/hr - $27/hr
3+ years expBosch USA is a leading company in mobility solutions, consumer goods, industrial technology, and energy and building technology. The Customer Service Representative will provide responsive support to customers, addressing inquiries, processing orders, and ensuring customer satisfaction.
EnergyRenewable EnergyStaffing Agency
Responsibilities
Answer incoming customer telephone calls in a courteous and professional manner
Responds to and investigates customer inquiries, orders, concerns, and issues via phone, fax, mail and e-mail in a timely and courteous manner
Follow up and maintain good communication with customers at all times
Receives, records, and routes customer orders/changes in appropriate manner
Utilize the company’s computer program for entering and processing orders
Researches and resolves customer complaints and/or billing issues
Documents all contacts, actions and responses in the appropriate database (Clientele)
Organizes and maintains file system; file correspondence and other records
Maintains working knowledge of products and/or services
Prepares reports and correspondence accurately and efficiently
Effectively communicates customer issues and concerns to all applicable internal staff members
Provides appropriate technical and/or product related information to customers
Follow up with production to ensure orders are being processed and shipped on a timely manner
Handle customer grievances as and when they arise in a professional manner and refer grievances to the manager when necessary
Provide support to the outside sales representatives as needed
Provide RGA’s to customers for product returns according to departmental procedure
Complete special projects as assigned
Performs other duties as assigned by supervisor
Qualification
Required
Three to five years business to business customer service experience
Manufacturing experience or customer service in a manufacturing environment is a plus
Must have a proven track record of successful customer service experience in managing all levels of orders, issues, and complaints from clients
Must be able to take a proactive and hands on approach to customer service to ensure client expectations have been exceeded
Excellent customer service skills
Excellent verbal and written communication skills
Proficient in MS Office Suite
Commitment to excellence and high standards
Strong Organizational skills; able to manage priorities and workflow
Ability to work independently and as a member of various teams and committees
Ability to understand and follow written and verbal instructions
Acute attention to detail
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Ability to work well under pressure and handle difficult and stressful situations professionally
Ability to perform diversified clerical functions and basic accounting procedures
Ability to log data efficiently and accurately
Ability to effectively communicate with people at all levels and from various backgrounds in a professional manner
Must be able to build working relationships with customers and co-workers
Must be able to speak, read, write, and understand the primary language used in the workplace
Understand and respond to a diversity of individuals
Company
Bosch USA
The Bosch Group’s strategic objective is to create solutions for a connected life.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ulrike "Uli" Jaschek
CEO- Bosch Automotive Workshop Services LLC
Manuel Dietz
VP Bosch Digital | Regional CIO Americas
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