Mountain Park Health Center · 20 hours ago
Patient Communications Specialist, Mon-Fri, 9 AM - 6 PM
Phoenix, AZ
Full-time
Onsite
New Grad, Entry Level
0+ years expMountain Park Health Center is seeking a Patient Communications Specialist who will serve as the first point of contact for patients and the public. The role involves managing incoming communications, scheduling appointments, and ensuring a high level of customer service while maintaining patient confidentiality and compliance with HIPAA standards.
FitnessHealth CareNon ProfitWellness
Responsibilities
Receives and processes multiple incoming contacts
Greets patients and directs them to appropriate person/department to answer their reason for call
Sets patient appointments to meet with their Primary Care Provider or care team at one of our 10 clinic locations in accordance with provider and/or department requirements
Assists new patients in registering with Mountain Park Health Center
Verifies patient demographics and insurance information, and updates changes as needed
Cancels/reschedules appointments as requested by patients. Updates appointment schedules through computer systems
Takes complete and accurate messages. Documents all communication through the appropriate computer system
Ensures calls from outside Clinics/Doctor’s offices reach the correct department for call resolution
Responds to general questions and inquiries
Provides support to patients by connecting with the On-Call Providers as necessary
Conducts patient outreach as needed
Uses, protects, and discloses Mountain Park Health Center patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Observes and respects the confidentiality of patient, visitor, and employee information at all times
Promotes positive patient/guest relation in accordance with MPHC policies, providing a high level of quality in personal attention and service to patients, the public, and co-workers
Consistently exhibits behavior and communication skills that demonstrate Mountain Park Health Center’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Maintains collaborative relationships with patients to helps support and identify additional ways to be of service and ensure the customer is satisfied
Works in conjunction with care teams across the MPHC organization
Complies with MPHC Safety Policies and Procedures. Maintains familiarity with and abide by all established facility and departmental policies and procedures
Conducts themselves in a manner consistent with the Mission Statement and Values of MPHC
Qualification
Required
HS Diploma or GED
Strong customer service skills and professional demeanor
6 months Call Center experience
Preferred
Experience using Call Center software such as CRM or Telephony systems
Experience in medical reception or healthcare
Familiarity with performance metrics
Ability to think critically in a high-volume work environment
Bilingual (English/Spanish)
Benefits
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance
Company
Mountain Park Health Center
Mountain Park Health Center is a non-profit health center that provides healthcare services to the whole family.
501-1000 employees
H1B Sponsorship
Mountain Park Health Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (1)
2022 (4)
2021 (7)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Exact Sciences
2022-09-22Grant
Leadership Team
John Swagert
CEO
Recent News
2023-12-25
2023-12-25
2023-12-25
Company data provided by crunchbase