Advantage Behavioral Health · 1 day ago
Client Experience Coordinator
Laurel Springs, NJ
Full-time
Onsite
Entry, Mid Level
2+ years expAdvantage Behavioral Health is focused on providing excellent client care, and they are seeking a Client Experience Coordinator to build relationships with clients at Victory Bay Recovery Center. This role involves organizing alumni functions, facilitating communication between departments, and ensuring optimal client experiences.
Health CarePsychologyWellness
Responsibilities
Relationship building with clients of all Victory Bay Recovery Center programs
Providing AMA follow-up phone calls
Actively blocking AMA’s
Spotting, delegating and/or addressing problems that occur in client experience in both Dignity Hall and Victory Bay
Attends Clinical Meetings, and Huddles
Collaborate with Admissions and Clinical to assist in refer out process
Liaise with PRS Supervisor and Clinical Staff to ensure best client outcomes and communication of client needs
On-Call/After-Hours Phone coverage and availability, as needed
Maintain frequent communication with all alumni members
Maintain and frequently update social networking presence, managing alumni Facebook page
Monitor group attendance
Provide needed support for clients as necessary
Organize and facilitate the monthly Alumni Meetings
Organize and facilitate quarterly community events
Organize and facilitate quarterly Alumni events
Organize and distribute Alumni packages (jacket, coin, etc.)
Liaise between departments as it relates to organizing alumni events or assisting alumni members with treatment
Works a mix of day, night and swing shift in order to make maximum contact with full census
Assists and covers other staff when necessary to maintain high productivity and efficiency in the department
As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly
Qualification
Required
High school diploma or equivalent
2-4 years' experience working in a Drug & Alcohol Treatment Facility
Crisis Prevention Institute Certification (Within first 90 days of employment)
Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors
Ability to talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others
Excellent organizational skills
Ability to manage conflicting priorities
Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment
Ability to function independently and with flexibility
Ability to work under pressure, handle multiple tasks and interruptions
Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs
Ability to sit, stand, or walk for extended periods of time
Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements
Preferred
Current CPR Certification
Narcan training
Company
Advantage Behavioral Health
Advantage Behavioral Health is a comprehensive network offering treatment for a wide range of mental health conditions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearview Capital
2025-04-03Private Equity
Leadership Team
Brent Reese
Co-Founder, Manager
AJ Solomon
Executive Chairman
Recent News
Behavioral Health Business
2025-08-29
Behavioral Health Business
2025-04-05
2025-04-03
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