UnitedHealthcare · 3 hours ago
Senior Designer, Conversational AI - Remote
United States
Full-time
Remote
Mid, Senior Level
$92K/yr - $164K/yr
4+ years expUnitedHealthcare is dedicated to simplifying the health care experience and creating healthier communities. As a Senior Conversational AI Designer, you will collaborate with product and engineering teams to craft exceptional conversational experiences, utilizing your expertise to anticipate customer needs and develop intuitive dialogue strategies.
FitnessHealth CareWellness
Responsibilities
Dialogue Design Excellence: Create conversational flows that anticipate user goals, craft multi-turn interactions handling various user intents and edge cases and develop responses that feel human, clear and aligned with brand voice
AI Prompt Engineering: Craft, test and iterate prompts that elicit high-quality responses from LLMs across diverse use cases, influencing system instructions with precise engineering requirements to guide AI behavior in context-aware, multi-turn interactions
Responsive Interaction Design: Develop error handling and recovery strategies that gracefully manage AI misunderstandings while maintaining user trust and experience quality
Multimodal Experience Integration: Design seamless experiences that thoughtfully integrate voice, visual and text elements to enhance user engagement and support solutions
Analytics-Driven Optimization: Utilize conversation data to identify enhancement opportunities, refine flows and measurably improve business metrics
Cross-Functional Leadership: Act as design subject matter expert for product and engineering teams to ensure cohesive implementation of user experiences
NLU Curation: Partner with engineering teams on interaction modeling and NLU curation to define and enhance model performance
Ethical & Inclusive Design: Ensure conversations are accessible to diverse audiences while addressing privacy concerns, minimizing bias and maintaining transparency in AI interactions
Qualification
Required
4+ years of hands-on experience designing highly complex chat and voice conversational experiences
1+ years of hands-on experience designing innovative conversational AI solutions
Proven knowledge of LLMs, bot platforms and prompt engineering best practices
Digital portfolio or work samples of relevant AI/conversational projects
Proven adept at crafting conversations and logic that align to the strategy while following voice, tone and brand standards
Demonstrated ability to partner with engineering, product and business stakeholders to translate insights into conversational solutions
Proven record of displaying ownership through problem solving and decision-making skills
Preferred
Experience contributing to scalable frameworks and conversational design patterns
Experience creating, iterating and tuning AI personas
Experience working in a clinical, healthcare or health insurance setting
Experience or working knowledge of writing for accessibility, health literacy and/or plain language guidelines
Knowledge of ethical AI standards including bias, fairness and transparency
Working knowledge of Figma (or comparable design programs)
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
A comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
UnitedHealthcare
UnitedHealthcare helps people live healthier lives by simplifying the health care experience.
10001+ employees
H1B Sponsorship
UnitedHealthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (26)
2023 (45)
2022 (61)
2021 (60)
2020 (68)
Funding
Current Stage
Late StageLeadership Team
Beth Soberg
CEO West Region, Local Markets
Bobby Gregoire
Medicare Health Plan CEO, Iowa & South Dakota
Recent News
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