World Wide Technology · 7 hours ago
Technical Solutions Architect III -- AI Ops
United States
Full-time
Remote
Senior Level, Lead/Staff
$150K/yr - $175K/yr
10+ years expWorld Wide Technology is a global technology solutions provider leading the AI and Digital Revolution. They are seeking a Technical Solutions Architect to join their AIOps family, where the role involves delivering advanced AIOps solutions, providing thought leadership, and consulting with customers to enhance system performance and reliability.
HardwareNetwork HardwareSoftware
Responsibilities
Deliver robust Observability and AIOps solutions that provide actionable insights, reduce operational complexity, and enhance system reliability
Provide thought leadership to leverage advanced AI technologies, unified monitoring frameworks, and proactive automation to ensure seamless system performance, rapid issue resolution, and continuous improvement
Regularly consult with customer IT groups around development, provisioning, operations, delivery, and retirement of solutions to maintain an intimate knowledge of customer needs and challenges
Provides technical / architectural and business value consulting to account teams needing assistance in "must win" situations. Identifies and leads competitive win strategies
Creates, leads, and participates in special interest group forums (Virtual Teams, etc.) and customer and industry vertical forums, including industry trade organizations
Technical mastery across a single domain and the ability to deliver its value prop to any level
Technical ownership of Platform Labs and content
Deliver AIOps Demos in our ATC Lab
Ability to break down a technical topic and connect it to business outcomes
Ability to lead consultative AIOps Workshops for key customer stakeholders
Perceived as a thought leader and trusted to mentor others
Mastery of technical solutions and associated business message
Embrace and Strengthen WWT’s culture through our Core Values
Qualification
Required
Bachelor's or equivalent level degree in Computer Science, Computer Engineering, Information Technology, or relevant experience
Deep subject matter expertise within multiple technology domains (e.g., Observability, Data & Streaming Pipelines, Scripting/Coding, Networking, Systems Admin, Hybrid Cloud Management)
10+ years progressive experience as a Technical Consultant, Technical Specialist, System Engineer, Data Analyst, or comparable position performing the duties outlined above
Passion for identifying and cultivating new business opportunities
Exceptional communication skills (written, verbal, and presentation), especially in presenting to an executive audience
Experience developing original content (PowerPoint and blog articles)
Solid understanding of business processes related to data analytics, artificial intelligence, and how technology can enhance and improve those processes
Ability to work independently and in a team environment to produce outstanding results
Superior organizational, conflict resolution and time management skills
Strong business and sales acumen
Self-Motivated to maintain up-to-date knowledge of innovative technologies
In depth knowledge of modern observability platforms including, APM, Log Management, Infrastructure & Network, Digital Employee & Customer Experience, User Journeys, Service Mapping, Dashboarding, and open-source technologies like OpenTelemetry (OTEL Collectors), Kafka, NiFi
Practical experience with GenAI and Agentic AI, plus understanding use-cases
Comprehensive understanding of Event Correlation Platforms, value, and use-cases
Experience building Reference Architectures using tools such as LucidCharts
Working knowledge of several leading industry observability solutions: Cisco - Splunk Observability Cloud, AppDynamics, ThousandEyes, Dynatrace, Datadog, ServiceNow ITSM, CMBD, ITOM, BigPanda, ScienceLogic, Riverbed, Elastic Stack, Cribl, Grafana Labs, LogicMonitor, Selector.ai, Chronosphere, Sumo Logic
Benefits
Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Company
World Wide Technology
World Wide Technology provides technology and supply chain solutions for large public and private organizations.
10001+ employees
H1B Sponsorship
World Wide Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (56)
2023 (25)
2022 (63)
2021 (50)
2020 (48)
Funding
Current Stage
Late StageTotal Funding
$25M2000-02-13Series Unknown· $25M
Leadership Team
Michael Taylor
Chief Technology Officer
Thomas Strunk
CFO at WWT
Recent News
2026-01-22
2026-01-16
Company data provided by crunchbase