State of Arizona · 9 hours ago
QUALITY ASSURANCE COORDINATOR
Phoenix, AZ
Full-time
Onsite
Mid Level
$78K/yr - $78K/yr
3+ years expThe Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is looking for an experienced Quality Assurance Coordinator to monitor appropriate, timely, and professional care to inmates at assigned state facilities and/or contracted private prisons. The Quality Assurance Coordinator will promote a culture of continuous learning and improvement throughout the organization, leading a team with diverse backgrounds in correctional healthcare.
GovernmentOffice AdministrationPublic Relations
No H1B
Responsibilities
Trains and supports staff in the understanding of work expectations and processes
Provides customer support, leads and guides staff in meeting quality assurance program goals
Evaluates staff work products and submits information to the Quality Assurance Director
Facilitates team and stakeholder meetings as directed by the Quality Assurance Director
Monitors vendor and operational processes related to inmate healthcare across various prison complexes
Assists in developing monitoring guides and standard work
Establishes and maintains databases, conducts root case analysis, and collaborates with Contracted Healthcare Provider (CHP) and ADCRR
Compiles, analyzes, and trends data for presentation to various stakeholders
Develops processes to evaluate errors and system issues
Assists in maintaining a preventable adverse event reporting system and other tracking sources
Reports concerns to the supervisory chain of command and participates in issues resolution
Assists in developing a sustainable monitoring program and provide oversight to the CHP in implementing Continued Quality Improvement (CQI) Studies, ensuring alignment with ADCRR Health Services -Technical Manuals (HSTMs), National Commission on Correctional Healthcare (NCCHC) Standards and Federal Court Injunctions
Supports the updating and progression of CQI study development at each of the nine prison complex sites
Attends required meetings and training sessions
Completes special projects and assignments within designated time frames
Performs other duties assigned to the role
Drives on State Business
Qualification
Required
Experience in monitoring appropriate, timely, and professional care to inmates at assigned state facilities and/or contracted private prisons
Ability to promote a culture of continuous learning and improvement throughout the organization
Experience leading a team with a variety of backgrounds in correctional healthcare including nursing, clinical coordination, data analysis, and administration
Ability to analyze and synthesize information to improve healthcare delivery
Experience working collaboratively with Contracted Healthcare Providers (CHP) and ADCRR Operations
Ability to train and support staff in the understanding of work expectations and processes
Experience providing customer support and leading staff in meeting quality assurance program goals
Ability to evaluate staff work products and submit information to the Quality Assurance Director
Experience facilitating team and stakeholder meetings
Ability to monitor vendor and operational processes related to inmate healthcare across various prison complexes
Experience in developing monitoring guides and standard work
Ability to establish and maintain databases, conduct root cause analysis, and collaborate with CHP and ADCRR
Experience compiling, analyzing, and trending data for presentation to various stakeholders
Ability to develop processes to evaluate errors and system issues
Experience maintaining a preventable adverse event reporting system and other tracking sources
Ability to report concerns to the supervisory chain of command and participate in issues resolution
Experience developing a sustainable monitoring program and providing oversight to the CHP in implementing Continued Quality Improvement (CQI) Studies
Ability to support the updating and progression of CQI study development at each of the nine prison complex sites
Willingness to attend required meetings and training sessions
Ability to complete special projects and assignments within designated time frames
Ability to perform other duties assigned to the role
Ability to drive on State Business
Knowledge of principles and practice of mental health treatment in a correctional setting
Knowledge of quality assurance and utilization review methodology
Knowledge of basic procedure analysis and policy development methodology
Knowledge of research and patient assessment methodology
Knowledge of laws, rules, regulations, policies and procedures pertaining to the assignment
Knowledge of computer skills in operating systems
Skill in assessment, research and analysis
Skill in interviewing
Skill in investigative techniques
Skill in verbal and written communications
Skill in synthesizing and presenting information in support of project objectives
Skill in organization
Skill in time management
Skill in decision making
Ability to evaluate the effectiveness and appropriateness of healthcare services
Ability to effectively compose correspondence and reports
Ability to multi-task
Ability to conduct research and compose responses to issues/concerns
Ability to build and maintain effective working relationships with internal and external entities
Ability to compile information and reports
Ability to make decisions
Ability to meet deadlines
Ability to work with the Department's standardized databases
Ability to work in a prison environment
Preferred
Three (3) years experience providing mental treatment services to incarcerated individuals
Master's Degree or higher in a mental health related field
Current Arizona License Board of Behavioral Health Examiner
Certified Correctional Healthcare Professional (CCHP)
Benefits
Vacation and sick days with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
Exceptional retirement program
Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
An incentivized commuter club and public transportation subsidy program
Positions in this classification participate in the Arizona State Retirement System (ASRS).
Company
State of Arizona
As public servants, we deeply care about Arizona and are committed to facing the issues of our state head-on.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Aletha Della Rocco
Human Resources Business Partner, Talent Acquisition
George McNeely MBA
Chief Human Resources Officer - Arizona Department of Administration - Shared Services
Recent News
Phoenix Business Journal
2025-01-11
The Arizona Republic
2024-01-27
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