PDS Health · 17 hours ago
Dir, Revenue Operations Process Improvement
Irving, TX
Full-time
Onsite
Director/Executive
$153K/yr - $207K/yr
12+ years expPDS Health is seeking a Director of Revenue Operations Process Improvement & Program Management to lead the design, execution, and governance of revenue cycle initiatives. This role focuses on maximizing revenue while enhancing operational performance and the patient and provider experience through cross-functional collaboration and process improvement.
DentalFitnessHealth CareWellness
Responsibilities
Serve as the leader of our Revenue Operation’s process improvement and project management function, defining vision, standards, tools, and governance for initiative prioritization and execution
Partner with senior leaders to identify and evaluate business challenges, define measurable improvement opportunities, and ensure alignment to organizational strategy and objectives
Build, lead, and mentor a team of process improvement and project management professionals, fostering a culture of accountability, transparency, collaboration, and continuous improvement
Establish and maintain project intake, scoping, prioritization, value sizing, and ROI frameworks to ensure resources are focused on the highest-impact initiatives
Define and monitor KPIs and dashboards to establish baselines, track progress, quantify results, and inform leadership decision-making
In partnership with business and technology leaders, identify and redesign workflows that create delays, rework, unnecessary handoffs, claim or payment delays, or excessive manual intervention, ensuring root cause resolution and long-term sustainability
Develop and deploy tools, assessments, and diagnostic frameworks that objectively surface waste, defects, process variation, and operational bottlenecks
Lead process mapping, documentation, gap analysis, and redesign efforts in collaboration with SMEs, field teams, Credentialing, Billing, Information Technology, Finance, and related departments
Oversee development of business requirements, functional specifications, workflow documentation, and user acceptance criteria for technology enhancements and automation
Ensure redesigned processes are fully documented, operationalized, communicated, trained, and transitioned to business owners with clear accountability and ongoing maintenance plans
Lead complex, multi-department transformation programs with high visibility and significant financial and operational impact, often serving as the project owner for ROC led enterprise initiatives
Develop and communicate project and program roadmaps with clearly defined critical paths, milestones, risks, dependencies, and success metrics
Drive cross-functional alignment and proactively resolve conflicts, barriers, and resource constraints that threaten delivery
Oversee comprehensive testing strategies, deployment planning, training approaches, and post-implementation performance monitoring
Coordinate with enterprise governance bodies (EPMO, PIC, BPIC, CAB, Security, Legal) to ensure initiatives meet standards, secure required approvals, and advance through appropriate review cycles
Ensure seamless deployment to supported dental and medical offices and internal teams, minimizing disruption and ensuring effective field-facing communication and training
Partner with Accounting and Finance to develop models that quantify project costs, operational savings, financial benefits, and ROI
Track, validate, and communicate benefit realization post-deployment through structured measurement plans and collaboration with operational owners
Serve as a central communication and coordination hub across Revenue Operations, technology partners, field operations, and enterprise shared services
Ensure stakeholders at all levels are informed, engaged, and aligned with initiative objectives, timelines, and responsibilities
Lead change management strategies that accelerate adoption, mitigate risk, and sustain improvements
Build strong, trust-based relationships across the organization to drive alignment and support for Revenue Operations led initiatives
Perform additional responsibilities as required to meet organizational needs
Qualification
Required
Bachelor's degree in business administration, Healthcare Administration, or related field
12+ years of progressive experience in process improvement, business operations, revenue cycle, or large-scale project management within healthcare, dental, or similarly complex service environments
5+ years of experience leading teams, including project managers, analysts, or functional managers, in a high-demand operational setting
Demonstrated success leading cross-functional initiatives with measurable operational and financial outcomes
Preferred
Master's degree (MBA, MHA, or related field)
Experience in multi-site healthcare, dental, or high-growth support organizations (MSO/DSO)
Lean Six Sigma certification (Green Belt or Black Belt)
PMP, PgMP, Agile/Scrum, or similar recognized project management certification
Experience operating within or leading a PMO function
Benefits
Medical, dental, and vision insurance
Paid time off
Tuition Reimbursement
401K
Paid time to volunteer in your local community
Company
PDS Health
Founded in 1994, PDS Health is a leading healthcare support organization that partners with dental and medical providers across the U.S., providing comprehensive business services that enable clinicians to focus on high-quality patient care.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
SMILE Health
2023-08-08Non Equity Assistance
Leadership Team
Stephen Thorne
Founder & CEO
Jeremy Jonckheere
Vice President, Strategic Payor Partnerships
Recent News
New Orleans CityBusiness
2025-09-03
Company data provided by crunchbase