ATC · 16 hours ago
Information Technology Field Technician
Little Rock, AR
Contract
Onsite
Mid Level
3+ years expATC is seeking a Field Technician to provide end users with assistance in solving computer-related problems across Arkansas. The role involves hands-on technical support, system maintenance, security operations, and training to ensure technology is effectively used to protect natural resources.
AnimationInformation TechnologyMobile AppsSoftware
Responsibilities
End-User Support : Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices
System Maintenance : Use a device management system to organize and distribute updates effectively and maintain device compliance
Security Operations : Work with the endpoint security team to monitor user accounts and secure the environment
Secure Data Handling : Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets
Identity Management : Manage user, group, and computer accounts within a centralized directory service
Training & Compliance : Assist with security awareness training and phishing simulations
Ticketing & Documentation : Manage support requests and document system configurations using an online ticketing and documentation portal
Field Assistance : Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Qualification
Required
3+ years of experience in field technician support
3+ years of experience in desktop and laptop troubleshooting
3+ years of experience in mobile device support
3+ years of experience in network administration and support
3+ years of experience in software installation and maintenance
3+ years of experience in peripheral device configuration
3+ years of experience in help desk/telephone support
Exceptional customer service skills with a commitment to user satisfaction
Strong communication abilities for technical and non-technical audiences
Preferred
CompTIA A+, Network+, or similar IT certifications
Experience with macOS support
Google Workspace administration experience
Experience in government or conservation organizations
Company
ATC
Founded in the wake of the 2008 Great Recession, ATC has evolved into a dynamic tech company, known for its ability to adapt quickly to the ever-changing business landscape.
201-500 employees
H1B Sponsorship
ATC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (12)
2023 (13)
2022 (7)
2021 (23)
2020 (38)
Funding
Current Stage
Growth StageLeadership Team
Zainab (Ameera) A
Director of Partnerships & Training Departments/Senior Agile Specialist
Company data provided by crunchbase