Twin Health · 18 hours ago
Billing Operations Manager
United States
Full-time
Remote
Senior Level
$120K/yr - $135K/yr
7+ years expTwin Health is dedicated to improving and preventing chronic metabolic diseases through innovative AI Digital Twin technology. They are seeking a highly dynamic and experienced Billing Operations Manager to lead and manage billing operations, ensuring compliance and driving process improvements to support the company's growth.
Artificial Intelligence (AI)Health CareInternet of ThingsMachine LearningNutritionSoftware
No H1B
Responsibilities
Lead and manage daily Billing Operations, including new customer billing setup, invoice and claims submission, payment posting, denial management, and accounts receivable (AR) follow-up
Establish quality controls and monitor key performance indicators (KPIs) such as Days in AR, denial rates, and clean claim rates to ensure timely reimbursements and meet individual/team goals
Develop and enforce billing policies and system controls to ensure strict compliance with customer agreements, payor requirements, and guidelines
Lead internal post billing audits to ensure billing integrity and compliance to contractual agreements and payer policies
Identify operational gaps, drive process improvement, and implement standardization across workflows
Develop and implement scalable operational workflows for claims management, system reconciliations, and Service Level Agreements (SLAs)
Partner with Product and Engineering teams to design and implement automated tools, leveraging technology to reduce manual effort and increase productivity
Resolve customer grievances and escalations, ensuring a world-class customer experience
Co-lead the direct to consumer billing operations initiative
Oversee and execute Billing Operations projects, leading the initiative from inception to completion
Develop and manage project boards to track deliverables and ensure timely completion across all teams
Conduct regular project status meetings with the team and communicate progress, risks, and mitigation strategies to stakeholders
Maintain open and effective communication channels with project teams, internal departments, external customers, and stakeholders
Generate thorough and accurate project documentation, including Standard Operating Procedures (SOPs), policies, and best practices
Directly manage the Billing Operations Team
Establish and monitor performance metrics and individual development plans for all direct reports
Conduct regular 1:1 sessions, providing effective coaching and hands-on mentoring to foster a culture of continuous improvement
Empower direct reports by developing and implementing efficient processes to achieve departmental and organizational goals
Maintain positive team dynamics and promote a constructive workplace culture through active team member engagement
Serve as a change management leader, guiding the team through operational improvements
Qualification
Required
Undergraduate degree in healthcare, business or equivalent practical experience
A minimum of 7 years of experience in healthcare revenue cycle management, including at least 7 years managing RCM or billing operations teams
Proven expertise in operating RCM systems (Candid Health or similar systems are a plus), comprehensive understanding of general reimbursement workflows, and proficiency in payer management, including denials analysis
Deep and extensive knowledge of medical coding, EDI systems, and adherence to commercial and government payer requirements, policies, and compliance standards
An exceptional communicator capable of translating technical billing issues into actionable cross-functional strategies
A collaborative, hands-on leader who fosters trust, accountability, and performance across distributed teams
A data-driven leader with strong analytical and process improvement capabilities, proficient in Excel, Google Workspace, and/or Business Intelligence (BI) reporting tools
Strong operational rigor with the ability to establish Service Level Agreements (SLAs), observability metrics, and scalable processes
A self-directed problem-solver who seeks the 'why' behind processes, comfortable navigating ambiguity in a fast-paced, high-growth environment
Embraces technology to enhance work while maintaining a people-centric approach
Comfortable and enthusiastic about working in an AI-forward environment where AI tools are integrated into daily operations
Preferred
Experience in business-to-business (B2B) and business-to-consumer (B2C) billing and collections
Experience managing complex, transformational projects, including billing product implementations
Experience in a startup environment within healthcare
Experience with NetSuite is a plus
Benefits
A competitive compensation package in line with leading technology companies
A remote and accomplished global team
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
401k retirement savings plan
Company
Twin Health
Twin Health is a metabolic health platform that offers sensors, AI to reverse, prevent and improve chronic metabolic diseases.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$350.34MKey Investors
Maj Invest EquityTemasek HoldingsICONIQ Growth
2025-08-21Series E· $53M
2025-05-23Series Unknown· $48.84M
2023-12-13Series D· $50M
Leadership Team
Jahangir Mohammed
Founder and CEO
Maluk Mohamed
Co-Founder, Vice President (Research) & Head -India
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Company data provided by crunchbase