The Advocates | Driggs, Bills, and Day PNW · 10 hours ago
Intake Specialist
Seattle, Washington
Full-time
Onsite
Entry, Mid Level
$25/hr - $30/hr
2+ years expThe Advocates is a growing personal injury law firm dedicated to representing victims of accidents with kindness and respect. The Intake Specialist will engage with potential clients, helping them understand their needs and signing them as new clients while managing a high volume of calls and messages.
Law Practice
Responsibilities
Work independently to handle a high volume of calls and messages, while pivoting between tasks with ease
Engage new inbound leads quickly via phone, text, and email
Manage and track prospect pipeline using lead management software
Schedule and conduct detailed phone interviews to assess case potential
Qualify and sign potential clients including overcoming objections using a customer-centric soft sales approach
Conduct new client intake and onboarding in lead management software
Meet our needs for staffing availability – currently seeking a Monday-Friday shift between 11:30am-8pm, following an in-office training period during business hours, M-F from 8:30am-5pm
Qualification
Required
Minimum of 2 years in sales, customer success, account management or client onboarding
1+ years' recent experience in a fast-paced office environment
Preferred
Spanish fluency
Documented history of exceeding goals and metrics
Professional services or B2C experience
Associate's degree or higher
Benefits
Quarterly performance-based bonuses
401(k) + 4% matching (after 1 year employment)
100% employer paid Health, Vision, Dental (buy ups available)
3 Weeks PTO in year 1, Uncapped PTO in year 4
Employee Assistance Program
Commuter/Metro Card Program
Company
The Advocates | Driggs, Bills, and Day PNW
An Advocate is a trusted ally in your recovery, one that protects both your physical and financial well-being.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kenneth Bills
Owner and CEO
Donilyn Hunter-Sallustio
Chief Operating Officer
Company data provided by crunchbase