Six Flags Entertainment Corporation · 16 hours ago
Service Desk Technician
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
2+ years expSix Flags Entertainment Corporation is seeking a Service Desk Technician at their office in Charlotte, NC. This position is responsible for installing, configuring, and upgrading desktop and laptop equipment, as well as diagnosing and troubleshooting hardware and software problems.
Entertainment
Responsibilities
Providing support to users and being the first point of contact. Answering the Helpdesk line to assist end-users with questions and problems related to Hardware, Software and Network related inquiries. Utilize the helpdesk system, emails, and over the phone communication for response to end users
Install, configure, support, update and manage desktops, laptops, tablets, mobile devices and maintains computer software and hardware to ensure usability for end-users
Troubleshoot and diagnose problems related to desktop, laptop, POS, networks, cameras and mobile devices. Troubleshooting includes both in-person and remote via Remote Monitoring and Management software. Escalate unresolved issues to next level support personal for completion
Assists the engineering team with network, camera, and access control troubleshooting, diagnosis, and resolution
Assists with configuration, and testing of new hardware and software implementations
Monitor use of systems or applications to ensure efficient utilization
Qualification
Required
Associate's degree/vocational or technical school required
At least 2 years of work-related experience required
Solid knowledge of basic networking and Windows operating systems
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Ability to work nights, weekends, and holiday periods to meet business needs
Must possess a valid Driver's License
Preferred
Bachelor's degree in IT preferred
Company
Six Flags Entertainment Corporation
Six Flags Entertainment Corporation (NYSE: FUN) is North America’s largest regional amusement-resort operator with 26 amusement parks, 15 water parks and 9 resort properties across 16 states in the U.S., Canada and Mexico.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase