PracticeTek · 9 hours ago
Sr. Director of Product Migrations
United States
Full-time
Remote
Director/Executive
$145K/yr - $200K/yr
10+ years expPracticeTek is a leading retail-healthcare tech provider in North America, focused on transforming healthcare practices. The Sr. Director of Product Migrations will lead the strategy for migrating customers to modern cloud solutions while ensuring a seamless customer experience throughout the migration journey.
Health Care
Responsibilities
Own the end-to-end strategy for migrating customers from legacy, server-based platforms to modern cloud solutions
Define the long-term migration vision aligned to company growth, retention, and platform modernization goals
Establish migration principles that prioritize customer experience, data integrity, security, and operational continuity
Partner with executive leadership to align migration strategy with portfolio roadmaps and revenue objectives
Design and continuously optimize the full customer migration journey—from awareness and exploration through go-live and post-migration adoption
Ensure migrations feel effortless, predictable, and confidence-building for customers
Advocate for customer experience in tradeoff decisions across product, engineering, and go-to-market teams
Ensure role-based onboarding, training, and support experiences are embedded into the migration lifecycle
Partner with Product and Engineering to define and deliver migration tooling, including:
Data extraction, transformation, and loading (ETL)
Validation, monitoring, rollback, and auditability
Readiness scoring and go-live orchestration
Ensure all migration processes meet regulatory, security, and compliance requirements (HIPAA, SOC, etc.)
Serve as the single-threaded owner for migration initiatives across the organization
Align Product, Engineering, Marketing, Sales, Customer Success, Support, and RevOps around shared goals and execution plans
Define operating models, SLAs, escalation paths, and success metrics
Lead migration steering committees and executive updates
Partner with Product Marketing to develop clear, reassuring migration messaging and positioning
Ensure customers understand the “why,” “what,” and “how” of migration at every stage
Oversee customer education, training programs, and enablement resources
Position migrations as upgrades and opportunities—not disruptions
Build repeatable, scalable migration playbooks and operating frameworks
Segment customers by complexity, risk, and support needs (self-serve, guided, concierge)
Drive automation to reduce manual effort and improve speed, reliability, and cost efficiency
Continuously improve migration outcomes through process optimization
Qualification
Required
10–15+ years in SaaS, platform, or enterprise software environments
Proven experience leading large-scale customer migrations (legacy → cloud, on-prem → SaaS, major platform transitions)
Strong product mindset with the ability to partner deeply with Product and Engineering
Experience operating in regulated or data-sensitive industries (healthcare strongly preferred)
Exceptional cross-functional leadership and executive communication skills
Systems thinker comfortable building programs from zero and scaling them
Data-driven decision maker with a strong grasp of operational and customer metrics
Benefits
Comprehensive health, dental, and vision coverage options
Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing
Flexible paid time off, sick time, and 10 company-paid holidays
401(k) plan with company match to help you build your future
Culture Committee driving initiatives that spark connection, fun, and belonging
Company
PracticeTek
PracticeTek was established by investors and entrepreneurs who came together with a vision for the future of healthcare.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-09-05Acquired
Leadership Team
Steve Auerbach
Chief Executive Officer
Recent News
Business Wire
2024-06-04
2024-05-07
Company data provided by crunchbase