Cypress HCM · 4 hours ago
Change & Operations Generalist, 2655-1
Los Angeles, CA
Contract
Hybrid
Mid Level
$85/hr - $95/hrCypress HCM is focused on executing operational changes and communications for the 'Single Identity' initiative within the Security Services Engineering team. The role involves coordinating user migrations to enhance user experience and streamline access while minimizing disruption to business workflows.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Develop and execute a communications plan for various user groups (e.g., Contractor Managers, Subsidiary Users, Exceptional Account Holders)
Draft and distribute targeted emails, Slack announcements, and documentation (FAQs, runbooks) to prepare users for migration
Partner with internal communications and local support teams (e.g., AnimTech, EyeTech) to ensure consistent messaging across the ecosystem
Coordinate the scheduling of 'Moving Days' for user cohorts, ensuring all technical prerequisites (e.g., account testing, file sharing updates) are met before migration
Manage the tracking of 5,000+ users through the migration pipeline, maintaining accurate status reports on who has moved, who is pending, and who requires a 'known exception'
Oversee the 'white glove' support process during migration weeks, serving as the first point of escalation for users experiencing friction
Collaborate with Engineering to ensure 'rename-in-place' actions for Google and Slack are timed correctly to minimize downtime
Conduct discovery with 'Exceptional Account Holders' to understand their specific tooling needs and identify blockers to using pre-provisioned accounts
Maintain the 'to-do list' of applications that need access adjustments and track progress with engineering partners
Gather data on 'snowflake' use cases (e.g., Assistants, Researchers) to inform future policy decisions and exception workflows
Create and update training materials for support teams (Employee Services, NTech) to ensure they are equipped to handle questions regarding the new identity model
Monitor support tickets and escalations post-migration to identify trends and areas for process improvement
Qualification
Required
Proven experience in drafting user-facing communications, running information sessions, and managing the 'people side' of technical changes
Strong organizational skills to track thousands of user migrations, manage timelines, and coordinate across multiple time zones and teams
Ability to identify gaps in support workflows and troubleshoot user concerns with empathy and precision ('white glove support')
Preferred
Comfort with Google Workspace (Gmail, Drive, Groups) and Slack administration concepts (Multi-Workspace Channels, guest accounts) is highly preferred, as the role involves explaining these changes to users
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase