Colibri Group · 4 hours ago
Student Enrollment Advisor
United States
Full-time
Remote
Entry Level
$20/hr - $22/hr
1+ years expColibri Group is seeking a Student Enrollment Advisor to connect with prospective and existing customers, educating them on offerings and guiding them through the sales process. The role involves driving revenue growth, addressing customer concerns, and retaining sales through effective communication and follow-ups.
Continuing EducationEducation
Responsibilities
Serve as the first point of contact for prospective and existing customers, providing expert guidance on product features, benefits, pricing, and available payment options
Drive revenue growth by closing new sales, processing orders, and identifying opportunities to upsell and cross-sell across our product offerings
Proactively follow up on warm leads, including those who have shown interest but have not yet purchased and other incomplete transactions
Engage with customers requesting cancellations or refunds, working to understand their concerns and provide solutions that retain the sale where possible
Confidently address objections and guide customers toward positive outcomes through value-based conversations
Maintain a consistent, high-volume call cadence throughout the day with professionalism, resilience, and enthusiasm
Accurately document all customer interactions and outcomes in Salesforce
Use prompts from our real-time AI sales tool to stay on message, respond to customer questions, and ensure compliance
Participate in regular coaching sessions to continuously refine your approach; all calls are recorded and may be monitored live for quality and support
Collaborate with team members and leadership to meet individual and team performance goals
Perform other duties as assigned to support the success of the team and department objectives
Qualification
Required
Associate degree preferred; equivalent experience will be considered
Minimum of 1 year of experience in inside sales, enrollment, or a similar customer-facing role with a strong focus on closing and customer engagement
Proven ability to manage sales objections and retain customers who may be considering cancellation or refunds
Strong verbal and written communication skills, with the confidence to lead customer conversations and build rapport quickly
Demonstrated success in meeting or exceeding sales targets in a high-volume, fast-paced environment
Skilled in uncovering customer needs and delivering tailored solutions
Experience using Salesforce or other CRM platforms is a plus
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general Windows-based tools
Excellent time management, multitasking, and problem-solving abilities
Resilient, adaptable, and committed to ongoing learning and improvement in a dynamic sales environment
Company
Colibri Group
At Colibri, we collaborate with over 5 million professionals and partners to provide exceptional professional education solutions for licensing, continuing education, test preparation, and career readiness.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Neuberger Berman
2023-11-27Private Equity
2019-05-02Acquired
Leadership Team
Shravan Goli
Chief Executive Officer (CEO)
Renee Altier
Chief Commercial Officer, Colibri Healthcare
Recent News
2024-11-26
Company data provided by crunchbase