CRH · 14 hours ago
Service Desk Analyst - Level 2
Atlanta, GA
Full-time
Onsite
Entry, Mid Level
2+ years expCRH is North America’s leading provider of innovative outdoor living solutions. The Level 2 Service Desk Analyst provides advanced technical support to end-users by troubleshooting and resolving complex hardware, software, and network issues, while serving as an escalation point for Level 1 analysts.
Building MaterialConstructionManufacturing
Responsibilities
Respond to and resolve escalated technical support requests from Level 1 analysts and end-users
Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, operating systems, and business applications
Provide remote and on-site support as needed
Document issues, solutions, and workarounds in the ticketing system
Collaborate with infrastructure, network, and application teams to resolve cross-functional issues
Maintain and update knowledge base articles and technical documentation in both English and French
Assist in onboarding/offboarding processes including account setup, hardware provisioning, and access management
Participate in IT projects, system upgrades, and deployments
Ensure compliance with IT policies, procedures, and security standards
Train and mentor Level 1 analysts as needed
Qualification
Required
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
2+ years of experience in a Service Desk or technical support role
Strong knowledge of Windows and macOS operating systems
Experience with Active Directory, Office 365, VPNs, and remote desktop tools
Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Jira, Zendesk)
Excellent problem-solving and communication skills
Ability to work independently and manage multiple priorities
Fluency in French and English (spoken and written)
Certifications such as CompTIA A+, Network+, Microsoft MCP, or ITIL Foundation
Experience supporting enterprise applications (e.g., ERP, CRM)
Basic scripting or automation skills (PowerShell, Bash, etc.)
Knowledge of cybersecurity best practices
Benefits
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
Company
CRH
CRH manufactures and distributes building materials and products for construction projects. It is a sub-organization of CRH Ventures.
10001+ employees
H1B Sponsorship
CRH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-07-21IPO
Leadership Team
Jim Mintern
Chief Executive Officer
Alan Connolly
Director of Strategic Finance
Recent News
Irish Times
2026-01-23
2026-01-20
MarketScreener
2026-01-07
Company data provided by crunchbase