Tennessee Titans · 16 hours ago
Account Executive, Membership Services
Nashville Metro
Full-time
Onsite
Entry, Mid Level
2+ years expThe Tennessee Titans are dedicated to a winning culture and community impact, seeking an Account Executive for Membership Services. This role involves delivering exceptional customer service, managing season ticket member accounts, and enhancing member retention through proactive engagement and relationship building.
SportsSports Leagues and Teams
Responsibilities
Manage and maintain an assigned portfolio of season ticket member accounts with focus on annual renewal retention
Establish meaningful relationships with Current Nissan Stadium and new Nissan Stadium Clients
Complete minimum daily outbound communications through calls, texts, emails and other channels to meet service and engagement objectives
Conduct regular face-to-face meeting with season ticket members to provide personalized service and enhance fan experience
Meet and exceed individual team renewal goals
Opportunity to sell season ticket packages, partial plans, and group tickets for the Current Nissan Stadium
Generate new sales leads through referrals and season ticket member interactions
Proactively address member inquiries via phone, text, online chat, social media, and email
Handle challenging customer situations with professionalism and effective problem-solving
Respond to all customer inquiries and concerns in a timely manner
Work game days and service customer needs, make in-seat visits, assist fans and interact with season ticket members during special game day experiences
Maintain accurate, up-to-date client records in SeatGeek ticketing system and CRM software
Support execution of special events that add value to members and prospects
Attend all training sessions and participate in regular team meetings
Assist with other stadium events, as assigned, in a service and/or promotional function
Other duties as assigned by Manager, Membership Service
Qualification
Required
Bachelor's Degree from an accredited college or university required
Self-motivated professional with strong work ethic and excellent written and verbal communication abilities
Proven customer service skills with ability to balance competing priorities and manage customer expectations
Collaborative team player who thrives in a team-first environment
Capable of walking and standing for extended periods during games and special events (up to 5 hours)
Willingness to work nights, weekends, and some holidays as needed
Strong written and verbal communication skills to effectively interact with team members, clients, and stakeholders, along with active listening abilities to understand and respond appropriately to diverse audiences in both individual and group settings
Preferred
Degree in Business, Sports Administration, or related field preferred
2-3 years of service or sales experience in sports or hospitality industry preferred
Proficient in Microsoft Office Suite and ticketing systems (SeatGeek experience preferred)
Company
Tennessee Titans
Tennessee Titans is an American football team based in Nashville, Tennessee.
201-500 employees
H1B Sponsorship
Tennessee Titans has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Burke Nihill
President and CEO
Shannon Myers, CPA
Senior Vice President, Chief Financial Officer
Recent News
2026-01-21
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-12
Sports Business Journal
2026-01-09
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