PreSales Collective · 13 hours ago
Implementation Consultant
United States
Full-time
Remote
Mid Level
$75K/yr - $85K/yr
3+ years expArcoro is a rapidly growing SaaS company that provides modular HR solutions for the construction and contracting industries. The Implementation Consultant role is critical for ensuring successful client implementation across all Arcoro products, involving tasks such as implementation planning, technical account configuration, and product training.
Communities
Responsibilities
Provision and configure new customer accounts
Provide consultative training on Arcoro software to your assigned project stakeholders
Introduce customers to new capabilities or features that can drive further value
Guide customers through the product while demonstrating best practices
Maintain close working relationship with Implementation Project Managers other Implementation Consultants, Integration Specialists, Customer Success Managers, and Account Managers
Monitor customer health indicators and take action when necessary
Maintain high levels of customer engagement and satisfaction with a focus on increasing adoption, ensuring retention, and reducing churn risk
Identify customer challenges, actively suggest and implement solutions
Influence future lifetime value through high product adoption, customer satisfaction and overall customer health score
Manage work calendar, schedule of calls, meetings and daily agenda tasks
Develop and implement success plans for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations
Prioritize and drive resolution on escalated customer issues
Report regularly on customer specific activities
Maintain a detailed technical and practical working knowledge of Arcoro products and services
Be the key advocate and point of contact for your customers in your portfolio which can include 10-25 simultaneous customer projects at one time
Qualification
Required
Provision and configure new customer accounts
Provide consultative training on Arcoro software to your assigned project stakeholders
Introduce customers to new capabilities or features that can drive further value
Guide customers through the product while demonstrating best practices
Maintain close working relationship with Implementation Project Managers other Implementation Consultants, Integration Specialists, Customer Success Managers, and Account Managers
Monitor customer health indicators and take action when necessary
Maintain high levels of customer engagement and satisfaction with a focus on increasing adoption, ensuring retention, and reducing churn risk
Identify customer challenges, actively suggest and implement solutions
Influence future lifetime value through high product adoption, customer satisfaction and overall customer health score
Manage work calendar, schedule of calls, meetings and daily agenda tasks
Develop and implement success plans for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations
Prioritize and drive resolution on escalated customer issues
Report regularly on customer specific activities
Maintain a detailed technical and practical working knowledge of Arcoro products and services
Be the key advocate and point of contact for your customers in your portfolio which can include 10-25 simultaneous customer projects at one time
High impact communication to internal and external stakeholders
Customer Service – Support
Initiative
Working Independently
Meeting established deadlines
Organization Skills
Project Management
Technology troubleshooting
Preferred
Bachelor's degree in Business Administration, Communications, Computer Sciences or in a related discipline is preferred, but not required
Minimum 3-year experience in training or implementation role or equivalent related experience
Experience in Human Capital Management (HCM) Systems is preferred
Benefits
401(k) with Company match
Flexible PTO and Company-paid holidays
Remote Work
Opportunities for professional growth and development.
A collaborative and innovative work environment.
Company
PreSales Collective
Community for all things PreSales: Leaders + Sales, Solution, Value Engineers + Solutions Architects + Aspiring SEs.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jose Espinoza ☁
PreSales SoCal Co-Founder & PSC Regional Lead
Company data provided by crunchbase