State of Arizona Enterprise Technology (ASET) · 8 hours ago
CUSTOMER SERVICE REPRESENTATIVE 3
Tucson, AZ
Full-time
Onsite
Entry, Mid Level
$18.08/hr - $18.08/hr
2+ years expThe State of Arizona Enterprise Technology (ASET) is focused on driving a safer transportation system for Arizona. They are seeking a Customer Service Representative 3 to provide accurate and courteous customer service related to titling and registration, driver licenses, and insurance inquiries, while ensuring compliance with applicable laws and regulations.
Information Technology & Services
No H1B
Responsibilities
Provide accurate, courteous and excellent customer service in a timely manner to applicants for titling and registration (T&R), driver licenses, mandatory insurance, etc
Respond to inquiries from the general public, examine documentation to determine or clarify information, financial responsibility verifications and updating insurance information and driver license credentials
Verify and interpret motor vehicle records, examine legal documents, and provide accurate information, both written and verbal
Resolve problems and questions presented by agency staff both internal and external
Operate a computer for data storage and retrieval, balance drawer nightly
Confer with Leads and Supervisors to determine actions to be taken and to make appropriate decisions for resolution for difficult problems and/or questions
Examine, approve, reject or deny Electronic and/or mail copies of T&R applications and legal documents; by verbal instructions via phone and e-mail application to assure compliance with the ARS and MVD; process approved requests and return rejected or denied submissions for correction and further information
Query, update and/or create computer records; review data for outstanding citations or warrants; determine eligibility for a driver license, inform licensee of outstanding violations on record; recommend action for correction; analyze historical records, including the National Register; and evaluate for reinstatement rights
Research/analyze problem cases; determine steps necessary to achieve eligibility and compliance; respond to all inquiries; provide procedural information, explain compliance requirements, rationale for such requirements and penalties for noncompliance; assure positive, professional, expeditious public service
Qualification
Required
Knowledge of ARS Title 28
MVD Operational policies and procedures and MVD organization
Problem Driver Pointer System (PDPS), Electronic Lean Title (ELT), Commercial Driver License Information System (CDLIS), and applicable MVD software, databases, screens and codes
Public relations, office practices, problem resolution techniques
Practices for control and security of equipment, facilities, cash, forms and records
Computer use to reference policies and memos and assist customers using MVD web-based programs and applications
Google Workspace
Proficient skills in verbal and written communication
Computer skills
Reading records and resolving complex issues under stressful conditions with customer records or policy interpretation
Correctly interpreting and applying rules, policies and procedures
Communicate effectively in providing an appropriate level and extent of required information
Handle high volume calls
Operate computer, copier, credit card machine and telephone systems
Background and Fingerprint clearance required
Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks
The license must be current, unexpired, and neither revoked nor suspended
Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training
An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
Preferred
Two years' experience in a customer service environment
Benefits
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Company
State of Arizona Enterprise Technology (ASET)
The Arizona Strategic Enterprise Technology (ASET) Office develops and executes the statewide information technology strategy, while also providing capabilities, services, and infrastructure to ensure the continuity of mission-critical and essential systems.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase