Cartus · 1 day ago
Consultant III International Relocation - US Based Remote
United States
Full-time
Remote
Mid LevelCartus is an industry leader in global talent mobility and corporate relocation services. The Consultant III International Relocation will manage all phases of international relocation activities and provide exceptional customer service to assignees and their families, ensuring compliance with client policies.
ConsultingReal Estate
Responsibilities
Provide single point of co-ordination for all phases of International relocation activities, administering and policing client policy on behalf of client as outlined in their specific policies
Provide impeccable customer service to assignee and their family
Coordinate the delivery of services and manage vendors as dictated by client policy
Counsel employees to the best utilization of program benefits
Demonstrate sound knowledge of products and services
Dealing with Client’s employees on a day to day basis in accordance with their policy
Deliver the International Relocation products and services to the employee
Strive to maintain Cartus’ position as the Market Leader by continuing to deliver exceptional customer services
Participate in special projects as needed, including client presentations and client/supplier training
Identify growth opportunities and refer it to the Account Management Team
Be responsible for the co-ordination of Cartus Services, i.e., language, and cross-cultural training
To counsel the employee on their payroll benefits and partner closely with client Payroll teams to ensure seamless service delivery
Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle
Demonstrate knowledge of policy and programs in all interactions with client
Recommend enhancements to client policy, dependant on the client you are working with
Evaluate client policy and recommend revisions and customization as appropriate
Provide consultative expertise regarding industry best practices and program administration
Research information to assist clients in the development of new and existing international policies and compensation programs
Develop and maintain all pertinent records and ad hoc reports for management review and decision making
Maintain and Manage relationships with Cartus’ internal departments and external suppliers/partners in regards to reaching the clients expectations
Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes
Ensure 100% accuracy and data integrity in all Cartus systems
Maintain compliance with Cartus’ core values, practices, and standards
Assist with the development and training of Train new internal personnel
Qualification
Required
Related business experience in the customer service or relocation field required
Business experience in a highly pressurized customer service environment
Demonstrated analytical and process skills are a minimum requirement
High level of accuracy and process orientation required
Computer Literacy MS Office, Excel to an intermediate level
Provide single point of co-ordination for all phases of International relocation activities, administering and policing client policy on behalf of client as outlined in their specific policies
Provide impeccable customer service to assignee and their family
Coordinate the delivery of services and manage vendors as dictated by client policy
Counsel employees to the best utilization of program benefits
Demonstrate sound knowledge of products and services
Dealing with Client's employees on a day to day basis in accordance with their policy
Deliver the International Relocation products and services to the employee
Strive to maintain Cartus' position as the Market Leader by continuing to deliver exceptional customer services
Participate in special projects as needed, including client presentations and client/supplier training
Identify growth opportunities and refer it to the Account Management Team
Be responsible for the co-ordination of Cartus Services, i.e., language, and cross-cultural training
To counsel the employee on their payroll benefits and partner closely with client Payroll teams to ensure seamless service delivery
Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle
Demonstrate knowledge of policy and programs in all interactions with client
Recommend enhancements to client policy, dependant on the client you are working with
Evaluate client policy and recommend revisions and customization as appropriate
Provide consultative expertise regarding industry best practices and program administration
Research information to assist clients in the development of new and existing international policies and compensation programs
Develop and maintain all pertinent records and ad hoc reports for management review and decision making
Maintain and Manage relationships with Cartus' internal departments and external suppliers/partners in regards to reaching the clients expectations
Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes
Ensure 100% accuracy and data integrity in all Cartus systems
Maintain compliance with Cartus' core values, practices, and standards
Assist with the development and training of Train new internal personnel
Customer Service & administration Skills
High level of proficiency
PC/Systems literate
Team Player
Clear and concise, excellent use of verbal and written communication skills
Planning & Organisation Skills
Detail oriented- ability to multitask
Interpersonal/Influencing Skills
Strategic thinker -strong judgement and decision making skills
Cultural sensitivity
Able to work on your own initiative and in a team environment
Strong analytical and problem resolution skills
Preferred
Bilingual and/or expatriate experience desirable
Company
Cartus
Cartus, a provider of corporate relocation programs that helps relocating employees and their families find their way to new homes and more. It is a sub-organization of Anywhere.
Founded in 1955
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Emily Michaud
Senior Partner Management Specialist
Mary Flynn
DIRECTOR✦ Project Management | Global Operations | Strategic Planning | Quality Assurance
Recent News
2025-11-05
2025-10-09
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