CRH · 9 hours ago
Application Support Analyst
Atlanta, GA
Full-time
Hybrid
Senior Level
5+ years expCRH is a leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. They are looking for an Application Support Analyst to provide application support for business system users, ensuring system stability and availability while delivering high-quality customer service.
Building MaterialConstructionManufacturing
Responsibilities
Provide software application support under the supervision of the Application Support Lead
Consult with the service desk, business solutions team, other IT teams, and internal system users to improve application usage and performance
Investigate and resolve application issues in a timely manner
Keep a record of any application configuration changes, follow all change management policies, and coordinate system updates with users
Document support processes and train other team members to ensure cross functional support
Provide front line support to clients and colleagues in other departments
Work across business and IT teams to solve application issues
Perform analysis on software application functionality and suggest improvements as needed
Qualification
Required
A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar
Demonstrable experience as an application support analyst in a related field
At least 5+ years of increasingly responsible experience in information technology technical application support
Relevant experience working within a large, multifaceted organization, consisting of cross-functional teams
Exceptional ability to provide front-end support to internal business application users
Knowledge of core business processes such as order to cash, procure to pay, record to report, and plan to produce
Hands on experience in major Enterprise Resource Planning (ERP) Systems: Microsoft Dynamics AX, Oracle NetSuite, SAP S/4 HANA
Hands on use of IT Service Management Platforms such as ServiceNow
Working knowledge of IT support processes such as Incident Management, Change Management, Problem Management, and Request Management
Advanced proficiency in determining the causes of application errors, duplicating the errors and working with technical development to resolve application issues
Exceptional communication and customer service skills
Knowledge of SQL and relational databases a plus
Ability to read through log files a plus
Proficient with Microsoft Office products such as Excel, Word, and Outlook
Works well with other IT teams to investigate and troubleshoot issues
Preferred
Project management experience is preferred
Benefits
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
Company
CRH
CRH manufactures and distributes building materials and products for construction projects. It is a sub-organization of CRH Ventures.
10001+ employees
H1B Sponsorship
CRH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-07-21IPO
Leadership Team
Jim Mintern
Chief Executive Officer
Alan Connolly
Director of Strategic Finance
Recent News
Irish Times
2026-01-23
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2026-01-07
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