Naples Comprehensive Health - NCH · 15 hours ago
Admin Assoc Wellness DT
Naples, FL
Full-time
Onsite
Entry Level
1+ years expNCH is an independent, locally governed non-profit delivering premier comprehensive care. The Administrative Associate is responsible for positive interactions with Wellness members and staff, managing memberships, financial transactions, and front desk activities to enhance customer service at the wellness centers.
Health CareMedical
Responsibilities
Create new member accounts and update existing member accounts in online membership platform
Process electronic change requests including cancel/freeze/reactivation requests, initiate, electronic funds transfer, and electronic signed waivers
Complete the member application process including collection of fees
Promote and sell memberships to potential new members
Sell reactivations to current members
Sell additional services to members including day passes, massage, pilates and personal training as well as merchandise from pro-shop
Provide facility tours to prospective members
Accurately and efficiently navigate an online membership platform and mobile app and comfortably troubleshoot minor technical issues
The ability to listen to and ensure a prompt and professional response to member needs, concerns, suggestions and complaints
Research inactive accounts and collect delinquent membership dues
Fosters loyalty and commitment to the department and the organization
Investigate and resolve membership account problems
Monitor facility entrance to ensure that all individuals comply with the appropriate check-in procedures
Provide excellent customer service by acknowledging members upon entry and exit
Greet visitors in professional, courteous manner to create a welcoming atmosphere
Handle all Massage services including booking appointments, confirming appointments, processing payments, checking-in clients upon arrival and matching all payment receipts to appointment bookings
Schedule all massage appointments, wellness orientation appointments, Pilates reformer appointments, fitness testing appointments and make reminder calls when applicable
Contacts appropriate staff upon member/guest arrival
Operate office equipment such as fax machines, scanners, copiers, and phone systems, and use computers for spreadsheets, word processing, database management, and other applications
Monitor marketing material and paperwork supplies and place orders with the management as needed
Assists Director and Manager with quality improvement initiatives
Assists department with implementation, coordination and completion of special projects
Assist with training of new staff
Set up and maintain paper and electronic filing systems for records, correspondence, and other material
Reconciles point of sale at the end of each shift
Demonstrate and foster loyalty and commitment to the department and the organization
Assist with locker room issues such as opening locked lockers, etiquette enforcement, refilling supplies and placing work orders
Answer telephones and provide information to callers, take messages, or transfer calls to appropriate individuals
Other areas as assigned
Qualification
Required
Minimum of a High School Diploma required
Two years customer service experience in a high-paced, challenging environment highly desired, one year required
Within 90 days must complete CPR, AED, and First Aid through American Heart Association or American Red Cross
Must have excellent interpersonal, organizational, and administrative skills
Ability to maintain professionalism while interacting with difficult members and situations
Ability to anticipate needs and proactively offer solutions
Demonstrate effective professional communication and excellent customer service skills based on positive attitude and values
Ability to prioritize responsibilities and organize details in an extremely fast-paced environment with high-volume pedestrian traffic
Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows
Preferred
Associates Degree preferred
Company
Naples Comprehensive Health - NCH
Naples Comprehensive Health (NCH) is an Advanced Community Healthcare System™ in Naples, Florida, serving Southwest Florida with premier routine, critical, and specialty care.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.08MKey Investors
Naples Children & Education Foundation
2023-03-20Grant· $0.08M
Leadership Team
Paul Hiltz MHA FACHE
CEO/President
Rick Wyles
Chief Financial Officer
Recent News
2026-01-20
Morningstar.com
2025-11-05
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